archana s

Senior QA Engineer

Coimbatore, India

Profile Score

About

Results-driven Senior QA Engineer with 7+ years of experience in software testing and automation, seeking to leverage expertise in Agile methodologies, Selenium, and CI/CD pipelines to enhance product quality and drive performance improvements within a challenging engineering environment at a leading IT organization. Aiming to apply proven leadership and cross-functional collaboration skills to contribute to the success of the team and organizational goals.

Skills & Expertise (20)

Quality assurance Expert

8.9/10

Years Exp

Jira Expert

8.6/10

Years Exp

Automation Testing Advanced

8.5/10

Years Exp

Agile Methodology Expert

8.5/10

Years Exp

Selenium Advanced

8.3/10

Years Exp

Test strategy Adaptability Problem-solving Communication collaboration Leadership Technical Documentation Performance Optimization Cross-browser testing Defect Management MS Azure YAML Python CI/CD Pipeline Manual Testing

Work Experience

Software Test Engineer

TeleDNA Communications

Oct 2016 - Jan 2019

Responsible for conducting tests, bug tracking management, writing reports and collaborating with the product design team. Applied 3-tier architecture methodology for developing mobile applications. Improved bug tracking process through JIRA implementation. Contributed insights in weekly product design meetings to enhance user experience. Reviewed daily test reports and recognized repeated themes to minimize defects.

Technical Support Engineer

SendMyGift

Oct 2015 - Oct 2016

Provided technical support, implemented a knowledge base, and collaborated with product development. Provided support to customers by resolving technical issues within the first contact. Developed and implemented a knowledge base system for troubleshooting and enhancing efficiency. Collaborated with the product team to resolve repetitive software bugs.

Senior Quality Assurance

Kovai Co - BizTalk 360, Turbo 360, AtomicScope

Nov 2019 - Jul 2024

Managed defect lifecycles using Jira, led defect triage, contributed to sprint planning, and created comprehensive test plans. Led manual and cross-browser testing efforts for Azure services across varied web platforms, ensuring product compatibility and stability. Developed and implemented Selenium-based automation frameworks, which reduced manual testing by 50% and improved overall test coverage. Integrated automated tests into Jenkins CI/CD pipelines, accelerating release cycles by 60% through efficient test automation. Executed API and performance testing using Postman, REST Assured, and JMeter, enhancing system performance by 60%. Drove cross-functional collaboration with product managers, developers, and DevOps teams to align QA processes with development, increasing efficiency.

Customer Support

Serco Global Service (Flipkart)

Jan 2015 - Oct 2015

Managed customer communications via email, phone, and social media while maintaining up-to-date records. Addressed customer inquiries and complaints while maintaining high satisfaction rates. Improved customer retention through expert recommendations and knowledge base management. Documented customer interactions within HubSpot CRM.