About
Analytical and detail-oriented aspiring Data Analyst with strong academic background and hands-on project experience in data analysis, visualization, and predictive modeling. Proficient in Python, SQL, Excel, and Power BI. Adept at transforming complex datasets into actionable insights through EDA, dashboards, and statistical techniques. Passionate about solving real-world business problems and contributing to data-driven decisions.
Skills & Expertise (15)
Work Experience
Process Associate
Genpact
Aug 2018 - Aug 2024
Analyzed company operations and processes to identify compliance gaps with safety standards, resulting in process improvements. Monitored performance metrics using data tracking tools to measure process effectiveness and KPI achievement. Resolved 100+ customer service inquiries monthly within established timeframes while maintaining 95%+ quality assurance score. Handled complex cases with highest level of service by recognizing case severity and escalating appropriately to leadership. Developed comprehensive understanding of complex workflows, documented processes, and maintained ownership mentality.
Education
Master of Business Administration (MBA/PGDM) - Kerala University of fisheries & ocean studies
2014 - 2016 · Afghanistan
Bachelor of Environmental Science & Water management (BSc) - NSS College
2011 - 2014 · Afghanistan
Certifications
Learn Tableau for data science
Udemy · 2026
Business Analytics Certification with Excel
Simplilearn · 2024
SQL for Data Science
Udemy · 2024
Power BI Desktop Mastery: Data Prep, Analysis, Visualization & Dashboard Design
Udemy · 2024
Advanced SQL for Data Analysis: SQL Querying Techniques
Udemy · 2024
