About
IT Team Lead & Service Management Specialist | 5+ Years Experience Bridging the gap between technical complexity and operational efficiency. I specialize in: Leadership: Mentoring teams and serving as a technical SME. Incident & Problem Management: Rapid restoration of services and proactive trend analysis. Change Management: Governing risk and ensuring zero-impact deployments. Operational Excellence: Streamlining workflows to improve KPIs and SLA compliance.
Skills & Expertise (8)
Work Experience
Sr. Software Engineering
Capgemini
Present - Present
Analysis of any cases and provide valuable solutions with the SLA.
Education
B.Tech / B.E. - St. Mary's Technical Campus, Kolkata
- · Afghanistan
Certifications
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Skills (8)
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