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Skills & Expertise (3)
Work Experience
Finance Administrator
Zhoosh
Jan 2026 - Present
Managed banking queries and verified transactions across Wio and Mashreq accounts, ensuring accuracy, traceability, and compliance. Prepared and reconciled monthly expense sheets, supporting management review and audit readiness. Generated monthly expense and cash flow reports aligned with internal control requirements. Maintained salary sheets, payroll records, and employee payment documentation with high accuracy. Managed vendor and influencer payment beneficiaries and supported secure payment processing. Handled daily banking operations, transfers, and follow-ups, ensuring timely settlement. Organised and maintained invoices and financial records to support audits and financial reviews.
Compliance Consultant
Sutherland
Jun 2024 - Apr 2025
Conducted detailed customer compliance reporting, ensuring adherence to regulatory standards and internal policies. Analyzed and interpreted chat transcripts to identify trends and compliance risks, enhancing service quality. Managed comprehensive customer feedback reports to drive actionable improvements in product and service delivery. Collaborated cross-functionally to streamline compliance processes, reducing operational risks and inefficiencies. Transitioned from customer service to compliance consulting, leveraging customer insights to improve regulatory adherence.
Customer Support Associate
Sutherland
Mar 2024 - Jun 2024
Delivered high-quality customer support, resolving queries efficiently to enhance overall satisfaction and retention rates. Managed inbound calls and emails, addressing complex issues while maintaining professional and empathetic communication. Assisted customers with product-related inquiries, ensuring accurate and timely information to support purchasing decisions. Collaborated with cross-functional teams to resolve escalated customer concerns, improving service response times. Utilized CRM tools to track and document customer interactions, ensuring seamless follow-up and service continuity.
Junior Professional Accounting Intern
Inmakes Infotech Pvt Ltd
Nov 2023 - Feb 2024
Processed GST filings and returns, ensuring compliance with regulatory requirements while minimizing errors in submissions. Assisted in payroll processing, ensuring timely salary disbursements and compliance with statutory deductions. Managed accounting tasks using Zoho, streamlining financial data management and enhancing overall operational efficiency. Gained experience with GCC Common VAT, ensuring proper tax documentation and compliance with Gulf Cooperation Council regulations.
Finance Associate
Global Agencies Pvt. Ltd
Apr 2022 - May 2023
Managed financial transactions, ensuring accuracy and compliance with organizational policies while meeting critical deadlines. Oversaw financial operations, monitoring cash flow, budgeting, and expense management to improve overall financial efficiency. Maintained financial records, ensuring data integrity and precision in documentation for audits and reporting requirements.
Education
Bachelor of Business Administration - Rabindranath Tagore University
- 2022 · Afghanistan
Association of Chartered Certified Accountants
- · Afghanistan
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Skills (3)
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