About
Data Analytics professional with 6 years of experience supporting global technology operations across Google platforms, with experience in operational analytics, data quality, KPI reporting, and process improvement. Transitioned into data analytics with hands-on experience in SQL, Power BI, Advanced Excel, data validation, KPI reporting, dashboard development, and root cause analysis. Eager to leverage a strong blend of analytical and business operations expertise in a full-time Data Analyst role.
Skills & Expertise (25)
Work Experience
Senior Customer Support Representative
Accenture Solutions Pvt. Ltd.
Sep 2021 - Nov 2024
Supported data validation, quality analytics, and KPI reporting initiatives across Google operational platforms and AI-driven workflow environments. Leveraged SQL, Power BI, and root cause analysis to analyze datasets, monitor performance metrics, improve data quality, and deliver actionable insights to stakeholders.
Senior E-Support Officer
Knoah Solutions — Walmart Process
Oct 2020 - Sep 2021
Evaluated high-volume customer interaction data to identify recurring operational bottlenecks, synthesizing findings into process improvement recommendations for stakeholders. Investigated customer issues using Citrix, VCC, and CCA, improving first-contact resolution.
Senior Process Executive – Google Ads Operations
Cognizant Technology Solutions
Aug 2017 - Feb 2020
Analyzed large-scale Google Ads policy compliance datasets using Salesforce and internal BI tools to identify macro trend patterns, translating data findings into actionable training strategies that improved team quality.
Education
Bachelor of Engineering – Electronics & Communication - Nalla Narasimha Reddy Group of Institutions
- · Afghanistan
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Skills (25)
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