About
Data Analyst professional with 2+ years of experience in incident management and marketing operations, now specialising in data analysis through a certified Data Analyst program covering Excel, SQL, Python, Pandas, NumPy, and Exploratory Data Analysis (EDA). Skilled in reporting, documentation, and cross-functional communication, with hands-on project work translating raw data into clear, actionable insights for business decisions.
Skills & Expertise (15)
Work Experience
Data Analyst
Pumo Technovation
May 2026 - Present
Learning Python, SQL, Excel, Pandas, NumPy, Statistics, and EDA for data cleaning, analysis, and reporting. Applying concepts through hands-on datasets, building the foundation for real-world analyst projects.
Incident Analyst
Personiv
Jan 2023 - Jan 2024
Monitored and coordinated IT incidents end-to-end, improving accurate logging, tracking, and timely stakeholder updates. Prepared and maintained incident documentation, reports, and operational records for review and follow-up, supporting audit readiness. Analyzed recurring incident patterns to identify process gaps, contributing to workflow improvements and faster resolution. Collaborated with internal teams to maintain clear status communication and improve incident resolution coordination.
Marketing Manager
Censoware
Jul 2022 - Dec 2022
Created and coordinated social media and promotional content to strengthen brand awareness. Tracked campaign performance and audience engagement metrics to guide content and channel decisions. Worked with marketing and product teams to plan and execute digital campaigns aligned with business goals.
Education
MBA, Human Resource Management (Distance) - Bharathiar University
2021 - 2023 · Afghanistan
B. Com, Computer Applications - Bharathiar University
2018 - 2021 · Afghanistan
Certifications
Graphic Design
Udemy · 2023
Java
Kaashiv Infotech · 2022
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Skills (15)
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