About
Incident management professional with 1+ years of experience coordinating critical incidents and escalations at HPE, seeking to transition into Security Operations. Google Cybersecurity and CompTIA Network+ certified with hands-on training in SIEM tools, threat analysis, phishing detection, and vulnerability assessment. Strong foundation in incident triage, documentation, cross-functional coordination, and SLA adherence. Eager to apply technical knowledge and proven operational skills to security monitoring and threat detection in a dynamic security operations environment.
Skills & Expertise (38)
Work Experience
Incident Manager
Hewlett Packard Enterprise (HPE)
Oct 2024 - Present
Take ownership of incidents, performing initial assessment and prioritization to ensure efficient resolution within agreed SLAs. Coordinate incident response across cross-functional technical teams, escalating to appropriate SMEs with detailed context, impact analysis, and recommended actions. Document all incidents, actions taken, and escalations in ticketing systems following ITIL incident management workflows. Conduct shift handovers communicating ongoing investigations to ensure operational continuity and knowledge transfer across teams. Collaborate with L2/L3 technical teams and leadership to drive timely investigation and service recovery for high-severity events.
Education
Bachelor of Engineering in Computer Science and Engineering - Vidyavardhaka College of Engineering
2019 - 2023 · Afghanistan
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Availability Details
Visa Status
Citizen
Relocation
Open to Relocation
Skills (38)
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