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Skills & Expertise (23)
Work Experience
Network Security Engineer
Capgemini Technology Services India Limited
Jun 2025 - Present
Hands-on experience with Cisco ASA and Firepower (FTD/FMC), including configuration, troubleshooting, and policy analysis. Strong understanding of routing, switching, DNS, and TCP/IP, used to diagnose end-to-end network issues. Performed packet flow analysis, failover, NAT and ACL troubleshooting to isolate and resolve traffic drops and security policy issues. Supported customers with firewall upgrades, migrations, deployments, re-imaging, and configuration to ensure smooth implementation and successful outcomes. Achieved an ~85% First Day First Resolution (FDFR) rate for Cisco Firepower and ASA cases while consistently meeting TAC quality standards and SLA commitments. Reproduced customer-reported issues in lab environments to validate defects, perform root cause analysis, and expedite resolution. Provided clear and professional support to global customers, effectively managing high-priority cases within strict SLA timelines. Collaborated with engineering and escalation teams to identify product defects, validate fixes, and resolve complex production issues. Delivered Cisco TAC support by documenting troubleshooting steps, root cause analyses (RCA), and configuration recommendations in detailed case records to ensure effective issue resolution.
Analyst
Acuity Software Services Pvt Ltd
Jul 2024 - Jan 2025
Managed end-to-end training delivery with seamless execution. Built strong client relationships by understanding needs and communicating IT solutions. Ensured accurate documentation, compliance, and timely issue resolution.
Sales executive (Intern)
Ion Exchange (India) Ltd
Jan 2024 - Mar 2024
Conduct cold calling and direct visits for new business, gather market data.
Front-end Developer (Intern)
The Tech Destiny
Jul 2022 - Oct 2022
Created responsive, user-friendly interfaces using HTML, CSS, and JavaScript.
Education
B. Tech - Information Technology - Budge Budge Institute Of Technology
2020 - 2024 · Afghanistan
Class - XII (ISC) - St. Patrick’s Higher Secondary School
2018 - 2020 · Afghanistan
Class - X (ICSE) - Loreto Convent, Asansol
- 2018 · Afghanistan
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Skills (23)
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