About
Network Support Engineer and Data Center Administrator with around 3 years of experience in data center operations, server hardware support, and network troubleshooting. Skilled in server rack installations, hardware break-fix, and Layer 1/2 connectivity troubleshooting in high-availability environments. Experienced in Linux system administration, infrastructure monitoring, incident response, and maintaining operational documentation. Proven ability to work in 24/7 operational environments, collaborate with engineers and vendors, and quickly resolve infrastructure issues to maintain service uptime and reliability.
Skills & Expertise (20)
Work Experience
Network Support Engineer
Source Sphere
Sep 2025 - Present
Performed server rack installations, cabling, and hardware break-fix on components such as drives, memory, NICs, and power supplies to maintain data center uptime and service availability. Responded to data center operational incidents affecting infrastructure availability, troubleshooting issues and escalating to senior technicians or engineering teams when required. Diagnosed and resolved Layer 1/2 network connectivity issues on switches, routers, and firewalls using CLI tools such as ping, traceroute, and interface diagnostics. Participated in 24/7 operational support, including on-call rotations, scheduled maintenance windows, and change management activities for infrastructure upgrades and patching. Acted as a primary contact point for engineers, vendors, and cross-functional teams, coordinating hardware repairs, replacements, and service requests. Contributed to operational documentation, troubleshooting guides, and incident response playbooks to improve troubleshooting efficiency and team knowledge sharing. Monitored infrastructure performance metrics (latency, throughput, availability) using monitoring tools and alerts to proactively detect and resolve service issues. Maintained accurate operational logs, ticket updates, and documentation to ensure compliance with data center standards, service level agreements, and audit requirements.
Data Center Administrator
TCS (India)
Feb 2022 - Oct 2023
Managed daily data center operations, including server rack/stack installations, PCIe setup, cable management, and hardware diagnostics to maintain reliable infrastructure. Performed hardware break-fix on server components such as drives, memory, NICs, and power supplies to ensure uptime and service availability. Administered Linux servers, handling user account management, file permissions, system monitoring, log analysis, and regular system updates. Troubleshot Linux and Windows systems, resolving connectivity, authentication, and configuration issues to support continuous operations. Monitored system performance and infrastructure health, identifying potential issues early to prevent service disruptions. Developed and maintained technical documentation and troubleshooting guides, improving operational efficiency and supporting team knowledge sharing.
Education
Master of Science in Business Analytics - Grand Canyon University
- · Afghanistan
Bachelor of Engineering in Information Technology - Gudlavalleru Engineering College
- · Afghanistan
Certifications
No certifications added yet
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Visa Status
OPT
Relocation
Open to Relocation
Skills (20)
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