Yuvaraj Asokan

IT Helpdesk & Support Specialist

Chennai, India $35/hr 79 · Very Good

About

Detail-oriented IT Helpdesk & Support Specialist with 3+ years of experience in enterprise IT environments, now transitioning into cybersecurity. Hands-on knowledge in incident response, log analysis, VPNs, and basic vulnerability assessment. Proficient in backend data validation using SQL, with working knowledge of Python and Bash scripting. Familiar with security tools (SIEM, ADFS, Zscaler) and cloud environments (AWS, Azure). Strong understanding of system hardening, firewalls, and OWASP Top 10. Seeking to contribute cybersecurity skills in a proactive security team.

Skills & Expertise (4)

Technical Support Helpdesk Tools CyberSecurity Operating systems

Work Experience

Assistant Manager – IT Helpdesk & Support

Star Health & Allied Insurance

May-2024 - Present

Delivered Level 1 & 2 helpdesk support across 900+ branches, ensuring ticket resolution within SLA. Resolved system slowness, VPN issues, network outages, and user account problems. Performed basic SQL queries to verify data consistency and support backend issue triage. Implemented DR strategies, monitored cloud/on-prem systems using Site 24x7 and OpManager. Managed ADFS, Zscaler, FortiGate for user authentication and endpoint security.

Technical Support Analyst (Onsite – Shell Eastern Petroleum)

Tata Consultancy Services (TCS)

2022-2022 - Present

Provided IT support for global users, troubleshooting hardware, software, and access issues. Managed cloud, network, and application support systems with ServiceNow ticketing. Handled SQL script reviews for reporting and backend support teams. Assisted with IT audits and security compliance activities.

System Engineer – IT Operations & Support

S InfoTech

Mar-2023 - Apr-2024

Installed and configured OS, software, printers, and networking devices. Conducted system patching, user support, remote troubleshooting, and ticket logging. Maintained documentation for all IT procedures and end-user guides.