About
Application Support Engineer with 1.10 years of experience in banking domain, specializing in SQL Server, PL/SQL (Stored Procedures), Linux/Unix, and ITIL-based support processes. Experienced in L1 production support, incident, problem, and change management, batch job monitoring, CRONTAB scheduling, and ensuring 24/7 application availability. Proficient in writing SQL queries, Unix/Linux shell commands, handling client calls, and resolving high-priority production issues. Completed internships in AI & ML and Data Analytics, working on data processing pipelines, Power BI dashboards, and database optimization to enhance analytical and problem-solving skills.
Skills & Expertise (30)
Work Experience
Application Support Engineer
Digitech Magic
Present - Present
Providing Level-1 support for data applications. Good knowledge of banking domain. Monitoring applications to ensure 24/7 availability. Handling incident tickets using BMC Remedy and JIRA. Monitored application health, job streams, and batch processes using TWS. Executing SQL queries for issue analysis and resolution. Writing and executing Linux/Unix shell commands. Creating and modifying CRONTAB jobs for log cleanup and space management. Performing daily health checks and sending reports to clients. Coordinated with Linux, DBA, Middleware, Network, and Development teams for issue resolution. Managing upstream and downstream job flows. Participating in weekly client meetings and submitting Weekly Status Reports. Handled incident, problem, and change management activities as per ITIL framework.
Artificial Intelligence (AI) & Machine Learning (ML) Intern
Friends Union for Energising Lives (FUEL)
Feb 2024 - Apr 2024
Completed internship focused on Artificial Intelligence, Machine Learning and Python. Worked on data preprocessing, model tuning, and performance evaluation. Built and evaluated deep learning models using TensorFlow and Keras.
Data Analytics Intern
Godrej Infotech & Centum Foundation
Aug 2023 - Nov 2023
Developed interactive dashboards and reports using Power BI. Performed data analysis, visualization, and generating actionable insights using Python. Created visual reports using libraries such as Pandas, Matplotlib, and Seaborn.
Education
Bachelor of Technology (Computer Engineering) - Savitribai Phule Pune University
- 2024 · Afghanistan
HSC - Maharashtra Board
- 2020 · Afghanistan
SSC - Maharashtra Board
- 2018 · Afghanistan
