Shreya

Business Analyst

Hyderabad, Telangana 3+ yrs exp 87 · Excellent

About

Detail-oriented professional with 3+ years at Amazon in customer and seller support operations, and hands-on Business Analyst experience gained through structured upskilling — gathering and documenting business and functional requirements, working with stakeholders, and supporting data-focused projects. Skilled in preparing BRDs, FRDs, use cases, process flows, and wireframes across Agile and Waterfall projects. Experienced in liaising between business and technology teams to support delivery, defect resolution, and enhancements. Seeking to transition into a Business Analyst role.

Skills & Expertise (22)

Agile Scrum Intermediate

7.0/10

Years Exp

Advanced MS Excel Intermediate

7.0/10

Years Exp

Confluence Intermediate

7.0/10

Years Exp

Jira Intermediate

7.0/10

Years Exp

Frd Intermediate

6.5/10

Years Exp

Use Cases Intermediate

6.5/10

Years Exp

Process Flow Diagrams Intermediate

6.5/10

Years Exp

BRD Intermediate

6.5/10

Years Exp

STLC Intermediate

6.0/10

Years Exp

Ms Visio Intermediate

6.0/10

Years Exp

SDLC Intermediate

6.0/10

Years Exp

Tableau Intermediate

6.0/10

Years Exp

SRS Intermediate

6.0/10

Years Exp

Waterfall Intermediate

6.0/10

Years Exp

MS Outlook Intermediate

6.0/10

Years Exp

Draw.io Intermediate

5.5/10

Years Exp

RTM Intermediate

5.5/10

Years Exp

API concepts Intermediate

5.5/10

Years Exp

Python Intermediate

5.0/10

Years Exp

Axure Intermediate

5.0/10

Years Exp

Balsamiq Intermediate

5.0/10

Years Exp

MS Excel

Work Experience

SPS Associate, Tier 4 — Seller Support & Trouble Ticket Triage

Amazon

Jun 2024 - Present

Acted as liaison between Sellers/Vendors and internal technical teams, owning tickets from intake to resolution. Gathered issue details from stakeholders and documented findings to support root cause analysis. Maintained clear, accurate documentation of issues, analyses, and resolutions for internal reporting. Collaborated with cross-functional teams (Trust & Safety, Account Health, Payments) to resolve multi-team issues. Identified recurring issue patterns and supported process improvement and requirement clarification efforts.

D2AS Associate — Technical Support

Amazon

Sep 2022 - Oct 2023

Supported a high volume of customer interactions for Amazon devices (Fire TV, Fire Tablet, Kindle) and Prime Video, applying structured troubleshooting and issue diagnosis. Analyzed recurring customer interaction patterns and escalated findings to product and operations teams, contributing to data-driven improvement discussions. Maintained detailed, accurate records of support interactions and outcomes to support internal reporting and data reconciliation. Consistently achieved first-contact resolution through structured troubleshooting and process adherence.