About
Data-driven Workforce Management (WFM) and MIS Analyst with over 5 years of experience specializing in real-time performance tracking, data modeling, and automated business reporting. Proven track record of optimizing operational efficiency, building robust Power BI dashboards, and translating complex datasets into actionable business insights. Adept at handling capacity planning, headcount analysis, and cross-functional stakeholder management to drive SLA compliance and data reliability.
Skills & Expertise (20)
Work Experience
Senior Executive / Analyst (WFM Domain)
WNS
Oct 2023 - Present
Automated recurring aviation performance reports in Power BI, eliminating manual data entry, reducing manual effort by 30%, and significantly boosting overall reporting efficiency. Conceptualized and built interactive Power BI dashboards to track critical operational KPIs (open/closed tickets, resolution timelines, and risk metrics), improving leadership visibility by 35%. Enhanced data reliability and consistency by 30% through the successful integration and modeling of diverse datasets extracted from Excel and APIs. Developed advanced DAX calculations and implemented Row-Level Security (RLS) protocols to guarantee 100% secure, role-based analytical dashboards for executive viewing. Executed critical real-time and ad-hoc operational analysis focusing on headcount tracking, capacity planning, and attendance management to support data-driven staffing decisions. Collaborated heavily with aviation operations and quality assurance teams, achieving 100% alignment between analytical reports and dynamic business requirements.
MIS Executive (Retail Domain)
FirstCry
Jun 2022 - Oct 2023
Generated high-impact Daily Sales Reports (DSR), Month-over-Month (MoM), and Year-over-Year (YoY) summaries, meticulously maintaining stock and revenue metrics across fiscal cycles. Engineered weekly interactive Gap Analysis, cancellation logs, type cover tracking, and Average Line Delivery (ALD) reports to optimize retail inventory pipelines. Partnered with cross-functional stakeholders to capture and validate operational requirements, driving a 10% increase in report accuracy and strategic alignment.
Operations Executive
Tiger Pug
Jun 2021 - May 2022
Managed exporter tracking data, GST logs, Amazon vendor fees, and customs duty reports; securely compiled cross-company sales data for weekly corporate finance reviews. Streamlined monthly e-invoice downloads and compiled API-driven settlement summaries, leveraging advanced Excel functions to maximize data integrity and report delivery speeds. Produced comprehensive monthly and weekly inward/outward stock flow and Stock Transfer Note (STN) tracking reports.
Review Executive
Jaro Education
Dec 2019 - Aug 2020
Monitored daily productivity metrics and speech/call analytics for the business development team to identify performance gaps. Maintained structured performance-tracking dashboards and conducted strict quality audits on client interactions. Aggregated post-sales customer feedback and synthesized weekly/monthly summaries to guide service improvements, while monitoring essential stock and STN records.
Education
Bachelor in Banking & Insurance (BBI) - Mumbai University
2016 - 2019 · Afghanistan
Certifications
No certifications added yet
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Relocation
Depends on Offer
Skills (20)
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