Ajay Babar

Technical Support Engineer

IT Mantra Pvt Ltd – Sanford C. Bernstein India Pvt Ltd

Jul 2025 - Present

Technical Analyst

Progressive Infotech Pvt Ltd – UTI Mutual Fund

Jul 2024 - Jun 2025

Provided expert support for Outlook, Office 2016/2019, and Office 365 configurations and troubleshooting, resolving hardware and software issues for end-users efficiently. Managed laptop/desktop allocations for new employees, performed hardware replacements, and maintained IMAC processes and asset inventory to ensure accurate tracking. Installed and troubleshot network printers, local printers, ensuring optimal network connectivity and device performance. Windows migrations, upgrades, and troubleshooting to ensure smooth system transitions and minimize user disruption. BitLocker encryption and Sentinel One Antivirus to ensure endpoint security and compliance with corporate policies. Delivered IT support to users, managed warranty claims with vendors (HP, Lenovo, Dell), and provided troubleshooting for video conferencing (Polycom, Cisco) and Cisco IP phones. Installed and configured licensed software, including Adobe Acrobat Pro, Autodesk, Nitro Pro, and Photoshop, ensuring proper functionality and compliance. Applied and troubleshot Windows patches and updates. Provided remote access/VPN troubleshooting and configuration support.

Desktop Support Engineer

CMS IT Services Pvt Ltd – Aditya Birla Fashion & Retail

Jul 2022 - Dec 2023

Managed and supported end-to-end IT infrastructure, including OS, networking, hardware maintenance.