Bala Devan

Senior QA & Automation Lead

Puducherry, India 9+ yrs exp 90 · Outstanding

About

Accomplished Senior Quality Analyst with 10 years of experience in the IT sector, specializing in the Banking, Financial Services, and Insurance (BFSI) domain. Expert in end-to-end QA ownership, bridging functional expertise with robust automation strategies. Proven track record in leading offshore teams for Tier-1 financial institutions like Barclays, TransUnion, and SBC, ensuring high-quality software delivery through rigorous API, UI, and Regression testing.

Skills & Expertise (41)

Regression Testing Advanced

8.5/10

Years Exp

Selenium Advanced

8.5/10

Years Exp

Functional Testing Advanced

8.5/10

Years Exp

SQL Advanced

8.0/10

Years Exp

Java Advanced

8.0/10

Years Exp

Agile Collaboration Advanced

8.0/10

Years Exp

Postman Advanced

8.0/10

Years Exp

JavaScript Advanced

7.5/10

Years Exp

HTML5 Advanced

7.5/10

Years Exp

CSS Advanced

7.0/10

Years Exp

TestNG Advanced

7.0/10

Years Exp

Playwright Intermediate

6.5/10

Years Exp

Automation Testing Process Builder Permission Sets API Testing Load Testing Integration Testing Performance testing Security Testing Data Migration UI Testing Root Cause Analysis Accessibility Testing DataBase Testing Workflows Validation Rules Custom Objects Service Cloud MySql DB2 Mac LINUX Windows Azure Cloud Mobile Device Testing Salesforce Commerce Cloud Logic Apps Jira Zephyr TestSigma

Work Experience

Senior Consultant/ Team Lead

Capgemini

Jul 2025 - Jul 2026

Owned end-to-end QA for the Motif Finance Portal, a critical Profit & Loss (P&L) dashboard application. Ensured all QA deliverables complied with Barclays’ global quality and regulatory standards. Developed comprehensive test plans and executed UI, integration, and performance testing cycles. Managed the full defect lifecycle using Jira and provided critical support for weekly production releases and UAT.

Senior Consultant / Team Lead

Capgemini

Jun 2024 - Mar 2025

Managed an offshore QA team of 6 members for US-market billing applications. Led the preparation and execution of Automation Regression Suites for monthly production releases. Executed REST API testing (Postman) to validate complex billing logic and backend data integrations. Served as primary SPOC for onshore teams and coordinated UAT with business stakeholders.

Senior Consultant / Team Lead

Capgemini

Jul 2023 - May 2024

Spearheaded the offshore QA strategy and execution from the project initiation phase through to deployment, ensuring complete test coverage for the entire credit underwriting journey. Partnered closely with onshore Business Analysts and Product Owners during the initiation phase to dissect complex financial workflows, translating business requirements into comprehensive Test Plans and E2E scenarios.

Functional Tester/ Team Lead

Senior Consultant

Nov 2021 - Jun 2023

Conducted rigorous end-to-end functional, regression, and integration testing of the Salesforce Financial Services Cloud application, ensuring seamless tracking of member lifecycles, employer contributions, and fund performance. Validated Salesforce security models, including User Profiles, Role Hierarchies, Permission Sets, and Sharing Rules to guarantee that sensitive pension and financial data complied with strict data privacy laws (GDPR).

iAuthor Online Editor

Agile Tester

Oct 2019 - Aug 2021

Executed cross-platform and performance testing (GTmetrix) for a collaborative authoring system. Collaborated in Agile ceremonies to translate user stories into detailed test plans.

Education & E-Learning

Functional Tester / QA Analyst

Mar 2016 - Oct 2019

Specialized in Accessibility testing (JAWS, NVDA) for CNED distance learning platforms. Managed QA for interactive HTML5 games and SCORM-compliant LMS content. Performed database testing using Postman and load testing using GTmetrix for school reporting tools.