About
Results-driven Data Analyst with hands-on experience transforming complex datasets into actionable business insights using SQL, Power BI, Python, and Excel. Proven track record at Star Health Insurance in optimizing response metrics and leveraging text analytics to reduce operational risk. Skilled in exploratory data analysis, KPI dashboard development, and cross-functional reporting to drive data-informed business decisions.
Skills & Expertise (17)
Work Experience
ORM Officer
Star Health and Allied Insurance Co. Ltd
Jan 2023 - Apr 2025
Leveraged social listening and text analytics tools to process customer feedback data, performing sentiment analysis to identify key engagement trends. Transformed unstructured customer interactions into actionable insights, enabling data-driven decision-making and delivering measurable improvements in efficiency and decision accuracy by 20-25%. Monitored key performance indicators (KPIs) such as response time, sentiment score, and engagement metrics. Identified potential reputation risks through data analysis and implemented proactive mitigation strategies, resulting in a 10-20% reduction in incidents or adverse events. Managed and resolved customer queries efficiently, improving overall customer experience and satisfaction. Engineered automated reports and data visualization dashboards in Excel and Power BI to communicate metrics across teams.
Education
B.Sc. Visual Communication - Dwaraka Doss Goverdhan Doss Vaishnav College
- 2021 · Afghanistan
Certifications
Postgraduate Program in Data Science and Analytics with Advanced ML Track.
Imarticus Learning · 2026
Introduction to Generative AI
Google · 2026
Graphic design
SSI Computer Certificate: · 2021
Prathamic
Dakshina Bharat Hindi Prachar Sabha · 2021
Diploma in Microsoft Office
CSC · 2020
Interested in this developer?
Profile Score Breakdown
Profile Overview
Availability Details
Visa Status
Citizen
Relocation
Open to Relocation
Skills (17)
Click a skill to find developers with the same skill
