About
Security Analyst – L1 with hands-on experience in security operations, incident monitoring, and alert triage within enterprise environments. Experienced in handling high-volume security and network incidents using tools like BMC Remedy and ServiceNow, ensuring SLA compliance and effective escalation. Strong foundation in Linux administration, Active Directory, Azure AD, and endpoint security, with exposure to SOC workflows and cybersecurity engineering fundamentals. Currently upskilling through CEH v13 and MCA in Cybersecurity, with a clear focus on growing into advanced security engineering and threat analysis roles.
Skills & Expertise (26)
Work Experience
Freelance / Project-Based Network & Technical Support
ForceEra Private Limited – Client Projects: Philips | Siemens | Thomson Reuters
Present - Present
Provided on-site and remote hands-and-eyes network support, enabling senior engineers to troubleshoot production incidents without service disruption. Established secure remote console access to network devices using PuTTY (SSH/Telnet) and facilitated controlled TeamViewer sessions for L2/L3 engineers. Assisted in switch-level troubleshooting, validating interface status, VLAN configurations, port mappings, and connectivity during outage scenarios. Performed API and service endpoint validation to confirm application-to-network communication post-incident and during recovery phases. Supported incident resolution and service restoration activities, ensuring minimal downtime and adherence to change and production safety guidelines. Conducted rack patching, port labelling, and physical connectivity checks, coordinating with remote engineers to restore network uptime. Verified network health after fixes by monitoring traffic flow, port status, and application reachability. Followed ITIL-aligned incident and change processes, ensuring troubleshooting activities did not impact live production environments. Performed network diagnostics using command-line tools (ping, tracert/traceroute, ipconfig/ip, netstat, nslookup, Wireshark) to identify packet loss, routing issues, and reachability problems before escalation. Performed OS installation and corporate image provisioning for new devices, enforcing security compliance via Intune/MDM and enabling secure access to Microsoft 365 services.
IT System Engineer / Technical Support Engineer
C7 Tech Solutions Pvt Ltd
Oct 2024 - Apr 2025
Provided L1/L2 technical support for enterprise users, troubleshooting Windows, Linux, and Office 365 applications. Managed Azure AD and Active Directory accounts, including authentication, group policies, and access control. Provided end-user support for software, hardware, and application issues, ensuring minimal downtime and SLA compliance. Assisted users with network connectivity issues, printer/router setup, and VPN access while escalating unresolved cases to senior network teams. Conducted device provisioning, Intune compliance checks, and Autopilot image deployment for enterprise endpoints. Created SOPs, technical documentation, and knowledge base articles for IT operations and network support. Monitored network infrastructure and escalated issues to L2/L3 teams, maintaining SLA compliance and operational continuity. Supported remote desktop and VDI/WVD environments, resolving access and performance issues for enterprise users. Assisted in software patching, updates, and endpoint configuration to ensure systems remained secure and up to date. Troubleshot network connectivity issues for AB InBev.
Security Analyst (Infrastructure & SOC Operations)
Source One Management Services Pvt Ltd – Client: IBM (UBP Swiss Bank)
Apr 2025 - Present
Monitored 150–300 daily security and network incidents in BMC Remedy via Citrix Workspace, ensuring proper prioritization, assignment, and escalation according to SLA guidelines. Monitored and managed Control-M batch jobs, tracking bulk job executions, identifying failures, and assigning incidents to the appropriate application, server, or network teams to ensure timely resolution. Identified and reported alerting robot failures that caused abnormal incident spikes, coordinating with monitoring and platform teams to suppress false alerts and stabilize incident volumes. Supported infrastructure and application migrations by proactively monitoring alerts, triaging incidents in real time, and coordinating closely with responsible teams to prevent false escalations and ensure stable post-migration operations. Generated operational, KPI, and trend reports from incident data, tracking team performance, SLA adherence, and recurring issues. Escalated critical incidents to Network, Server, SOC, Storage, Linux, and Windows teams, reducing critical downtime by 12–15%. Maintained security logs, hybrid work compliance reports, and access controls for enterprise employees. Performed server health checks (CPU, memory, disk, network) and verified alerts to proactively prevent service outages. Coordinated with onshore teams and management in Switzerland, ensuring seamless workflow and incident resolution. Assisted in batch job monitoring and application checklist validation to ensure critical banking applications remained operational. Validated alerts and automated notifications, differentiating false positives from true issues to minimize unnecessary escalations and ensure timely incident resolution. Collaborated with technical teams for process improvements, identifying recurring failures, critical system gaps, and implementing solutions to enhance incident handling efficiency. Documented incidents, escalations, and resolutions for management reporting, improving transparency and operational efficiency.
Education
MCA – Cybersecurity - Lovely Professional University
- 2027 · Afghanistan
BCA - Presidency University
- · Afghanistan
Diploma (CSE) - Impact Polytechnic, DTE Karnataka
- · Afghanistan
Certifications
Certification in Computer Networking
Simplilearn · 2025
Certification in ServiceNow Basic Administration
LinkedIn Learning · 2025
Career Essentials in System Administration by Microsoft and LinkedIn
LinkedIn Learning · 2025
Junior Cybersecurity Analyst
IBM · 2025
CompTIA Security+
IBM · 2025
Intermediate python
Data camp · 2022
Digital forensic and cybercrime
Presidency University · 2022
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Open to Relocation