About
Result-driven Business Intelligence Analyst with 8+ years of expertise in Power BI, Data Analytics, and Reporting Automation across Telecom, IT Services, and Global Analytics environments. Proven track record in developing interactive dashboards, optimizing KPIs, automating reports, and delivering actionable insights for business growth and decision-making. Skilled in data modeling, DAX, Power Query, and ETL processes with hands-on experience in SAP Business.
Skills & Expertise (23)
Work Experience
MIS Specialist & Power BI Developer (Client Service)
Omega Healthcare
Nov 2021 - May 2023
Analyzed large and complex datasets related to financial transactions, customer behavior and Cash Waterfall reports. Built and maintained Overall Operator worked report which is delivered report. Conducted trend analysis, forecasting, and KPI performance tracking for operational excellence.
Lead – Analyst (WFM)
SGS & CO
May 2023 - Sep 2025
Developed capacity forecasts based on historical trends, future business plans across globally. Created reports for production operations on existing and forecasted labor utilization. Provided analytical insight for Contact Center leadership to support cost and quality improvements. Designed and implemented Power BI dashboards and KPI-based reports for global leadership. Automated reporting processes using VBA and RPA, reducing manual efforts by 60%.
Senior MIS Executive & CDS Executive
Access healthcare Pvt.
Jun 2015 - Jun 2020
Handled all types of reports including Quality, production, SLA reports and all other Management related adhoc reports. Generated daily quality reports for all the teams in the entire organization and published it to the stakeholders. Prepared quality dashboards for all the teams in various locations including Chennai, Pune, Mumbai, and Manila.
Senior MIS Executive
Technosoft Global (Apexon Health)
Jul 2020 - Oct 2021
Designed and automated production and quality reports using Excel and Power Query, reducing manual effort and improving reporting accuracy. Identified and resolved inefficiencies, saving time and improving productivity. Led and collaborated with teams across departments to achieve business goals.
Education
Bachelor of Science in Computer Science - SSBS College
2011 - 2014 · Afghanistan
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