About
Entry-level Full Stack Developer (MERN) with hands-on experience designing and shipping production-style web applications — REST APIs, authentication, and responsive React frontends. Strong foundation in SQL and modern JavaScript, built through self-directed projects and structured full-stack training. Looking to bring strong problem-solving instincts and a fast learning curve to a product engineering team.
Skills & Expertise (28)
Work Experience
Quality Analyst
Bill Gosling Outsourcing
Oct 2024 - May 2025
Audited customer service calls against HP-defined quality parameters, identifying compliance gaps and improvement areas. Partnered with cross-functional teams to design process improvements that reduced recurring quality issues.
Product Support Executive
Bill Gosling Outsourcing
Apr 2024 - Jul 2024
Validated output accuracy for Google Lens “Circle to Search” and Gemini features on a contract-based Google project. Followed structured QA workflows to flag inconsistencies and maintain high accuracy standards.
Customer Service Executive
Blu Smart Mobility
Sep 2022 - Mar 2024
Resolved customer queries across calls, chats, email, and Twitter while maintaining high satisfaction standards. Managed high support volumes while consistently meeting login/logout and break-tracking compliance metrics.
Education
B.Com - University of Delhi
2018 - 2021 · Afghanistan
Senior Secondary (XII), CBSE — Commerce - Govt. Boys Senior Secondary School
- 2018 · Afghanistan
Certifications
No certifications added yet
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Skills (28)
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