About
Results-driven Data Analyst with 2 years of professional experience and a strong portfolio in SQL, Power BI dashboard development, Python ETL pipelines, and business intelligence reporting. Proven ability to design end-to-end data workflows, build executive-facing dashboards with DAX, and deliver actionable insights from complex datasets. Experienced in data extraction, transformation, and loading (ETL), stakeholder reporting, and process documentation. Immediate joiner based in Gurugram.
Skills & Expertise (29)
Work Experience
Senior Customer Care Executive
Radical Minds Technologies Pvt. Ltd.
Oct 2018 - Nov 2019
Handled escalated customer queries and maintained structured data records for case tracking and resolution reporting. Generated daily/weekly performance reports for team leads using Excel-based dashboards and summary analysis.
Support Specialist / Content Moderator
Concentrix
Jan 2019 - Present
Managed and maintained ticket tracking databases handling 200+ daily creator cases involving monetization, content ownership, and account data. Achieved 95% first-contact resolution rate by leveraging data-driven workflows and structured documentation processes. Documented 50+ standard operating procedures (SOPs) and process workflows, improving team productivity and knowledge management. Analyzed ticket trend data to identify recurring issues, escalation patterns, and process bottlenecks for operational reporting. Delivered data-backed written solutions to global stakeholders across multiple time zones with consistent SLA adherence.
Education
Bachelor of Commerce (B.Com) - Kurukshetra University
- · Afghanistan
Certifications
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Availability Details
Visa Status
Citizen
Relocation
Open to Relocation
Skills (29)
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