About
Detail-oriented Technical Business Analyst with hands-on experience in requirement gathering, process analysis, and translating business needs into scalable technical solutions. Proficient in SQL, Power BI, and Agile methodologies, with experience in creating BRD/FRD, user stories, and supporting UAT across multiple projects. Strong understanding of SDLC, with proven ability to collaborate with cross-functional teams and drive data-driven decision-making. Adept at bridging business and technical stakeholders to ensure accurate and efficient solution delivery.
Skills & Expertise (29)
Work Experience
Freelance Business Analyst
QuickCart
Feb 2026 - Feb 2026
Collaborated with stakeholders to gather and document functional requirements for sales and operations tracking, defining 5 core KPIs: Revenue, AOV, Conversion Rate, Cancel %, and Repeat Rate. Developed SQL queries to extract, transform, and analyse data from 3+ integrated data sources, enabling end-to-end reporting. Designed and delivered 2 Power BI dashboards used by cross-functional teams for business decision-making and performance monitoring. Created user stories, use cases, and process flow diagrams to support development and reporting requirements. Conducted feasibility analysis and AS-IS vs TO-BE gap assessment, identifying 3 key process inefficiencies in operations. Performed root cause analysis on cancellation data, surfacing actionable insights that informed operational improvements. Demonstrated understanding of system integration and API-based data flow between backend systems and the reporting layer. Managed requirements and sprint activities in Jira; maintained full project documentation in Confluence across 4 sprint cycles.
Business Analytics Intern
Max View Now
Feb 2025 - May 2025
Acted as a Technical Business Analyst across 3 departments (sales, marketing, and leadership), gathering and translating requirements into functional and technical specifications. Produced BA artefacts — BRD, FRD, SRS, use cases, and UML diagrams — covering 10+ business processes to define system workflows. Developed Sales & ROI dashboards in Power BI and Excel, enabling data-driven decisions for 5+ stakeholders across the organisation. Conducted data analysis on 100+ transactions, identifying revenue trends, customer segments, and campaign performance patterns. Recommended CRM-based process improvements to enhance lead tracking, contributing to an estimated 15% improvement in lead management efficiency. Managed requirement change requests with full impact analysis, ensuring approvals were completed within sprint timelines.
Education Counsellor
HireEd
Jul 2023 - Apr 2024
Counselled 50+ prospective students per month, gathering requirements and recommending education programs aligned with individual goals. Acted as liaison between customers and internal teams, ensuring clear communication of requirements and reducing escalations. Identified inefficiencies in lead management and recommended CRM-based improvements, streamlining the student intake process. Analysed lead quality and campaign performance data to provide insights that improved targeting and conversion rates.
Education
MBA - ICFAI Business School
2024 - 2026 · India
BBA - Usha Martin University
2020 - 2023 · India
Class XII - The Pentecostal Assembly School
2019 - 2020 · India
Class X - Teresa International Academy
2017 - 2018 · India
Certifications
Data Visualization: Empowering Business with Effective Insights
Tata Group / Forage · 2026
Advisors & Consulting Services Job Simulation
Mastercard / Forage · 2026
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Skills (29)
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