About
Results-driven Business and Operational Analyst with experience in business requirements analysis, process optimization, and digital transformation initiatives. Skilled in chatbot and conversational AI project coordination, stakeholder management, workflow automation, and UAT governance. Strong analytical foundation with hands-on expertise in Excel, SQL, Power BI, and Python to drive data-backed business decisions and operational efficiency.
Skills & Expertise (20)
Work Experience
Business & Operational Analyst
ASBL
Nov 2025 - Present
Led end-to-end requirements gathering sessions with cross-functional stakeholders to define operational and digital transformation needs. Designed detailed As-Is and To-Be process maps to streamline workflows, improving operational turnaround time and SLA adherence. Defined transaction lifecycle processes and standardized TAT frameworks to enhance productivity tracking and accountability. Contributed to chatbot and conversational AI initiatives by documenting user journeys, conversation flows, and business logic requirements. Coordinated UAT cycles, prepared test scenarios, validated functional outputs, and reduced production defects through structured validation. Developed analytical dashboards in Excel and Power BI to monitor KPIs, performance metrics, and operational bottlenecks.
Business Analyst Intern
ASBL
Feb 2025 - Jul 2025
Supported senior analysts in requirement elicitation, documentation, and stakeholder communication. Prepared workflow diagrams, use case documents, and functional specifications for system modules. Participated in manual testing, UAT execution, defect logging, and validation tracking. Assisted in data analysis tasks to support reporting and business insights.
Business Analyst
ASBL
Aug 2025 - Oct 2025
Translated complex business requirements into structured BRDs, user stories, and functional documentation. Conducted fit-gap analysis to identify system enhancement opportunities and digital workflow improvements. Assisted in chatbot workflow enhancement by refining intent mapping and conversation structuring. Prepared detailed test cases, executed regression testing, and collaborated with QA teams to ensure release quality. Worked closely with developers during Agile sprint cycles to clarify requirements and reduce rework.
Education
Bachelor of Technology — Civil Engineering - Rajiv Gandhi University of Knowledge Technologies, Basar
2021 - 2025 · Afghanistan
Pre-University Course - Rajiv Gandhi University of Knowledge Technologies, Basar
2019 - 2021 · Afghanistan
SSC - Telangana State Model School, Mattampally
- 2019 · Afghanistan
Certifications
Python Certification – Data Analytics
360DigiTMG · 2024
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