About
Application Support Engineer with 2+ years of experience in L2/L3 production support, SQL development, and database administration. Skilled in troubleshooting complex application and database issues, optimizing SQL queries, and ensuring SLA compliance. Proven ability to perform root cause analysis (RCA), improve system performance, and deliver reliable data-driven solutions. Experienced in SQL Server, MySQL, SSIS, Crystal Reports.
Skills & Expertise (21)
Work Experience
Application Support Engineer
Ten InfoTech Pvt. Ltd.
Aug 2023 - Present
Provide L2/L3 production support for enterprise applications and databases, acting as a primary point of contact for issue resolution. Manage incident lifecycle, ensuring SLA compliance and timely resolution of critical issues. Perform root cause analysis (RCA) to identify recurring issues and implement permanent fixes. Achieved a 95%+ ticket resolution rate, consistently meeting service-level agreements. Administer SQL Server and MySQL databases, including backup, restore, and disaster recovery planning. Improved query performance by 25% through indexing, query optimization, and database tuning. Implement access control and user role management to ensure data security and compliance. Develop and optimize SQL queries, stored procedures, and triggers for automation and data integrity. Execute ETL processes using SSIS, maintaining 99.9% data accuracy during migrations and upgrades. Monitor and troubleshoot data pipelines supporting critical business operations. Design and deliver reports using Crystal Reports and SSIS for business insights. Conduct user training sessions, improving system adoption by 20% and reducing support queries. Create technical documentation and knowledge base articles for faster issue resolution.
Education
Master of Computer Applications (MCA) - Savitribai Phule Pune University
2020 - 2022 · Afghanistan
Bachelor of Computer Applications (BCA) - Savitribai Phule Pune University
- · Afghanistan
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Skills (21)
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