About
Over 5.4 years of IT experience, including 3.11 years Application support Engineer specializing in Healthcare Insurance domain to automating operational tasks, monitoring system health, managing incidents and capacity, responding to outages, and performing root cause analysis to improve system resilience and prevent future failures.
Skills & Expertise (25)
Work Experience
Systems Engineer
TCS
Jul 2022 - Present
Working as Systems Engineer in TCS from July 2022 to Present
Site Reliability Engineer
Humana Inc
Present - Present
Operating and monitoring production environments, ensuring high availability and maintaining a holistic view of overall system health. Identify and implement automation opportunities to reduce manual effort associated with application monitoring. Debug complex production issues across application code, services and infrastructure using software engineering practices. Collaborating closely with development teams to embed reliability and scalability into software design and deployment processes and work closely with QA, Devops and infrastructure teams. Monitoring system performance metrics and conducted RCA to resolve incidents and prevent future outages. Creating and maintain runbooks, KB Articles, playbooks, and technical documentation to standardize reliability and operational practices. Create, Modify and Monitor Dashboards to better catch potential issues and aide in observability level. Administering IIS, troubleshot Windows Server environments, and managed SSL/TLS certificates to ensure secure and reliable services. Collecting and analyze system- and application-level metrics to support performance tuning, capacity planning, and fault diagnosis. Experienced with using ITIL Change, Incident and Problem management processes. Mentoring junior engineers on site reliability best practices, incident management, and automation strategies. Resolved critical production issues by leading Major Incident calls, engaging accurate teams, and driving root cause analysis. Coordinate with cross-functional teams during major incidents and releases, providing timely updates to stakeholders and clear communication on progress and resolution. Providing on-call technical support, ensuring rapid incident resolution while maintaining SLAs for high availability and performance. Performing hands-on monitoring and operations across cloud platforms, including GCP and Azure. Worked on the complete certificate creations/renewals when required. Contributed to weekly and monthly status reports to the leadership. Analyze recurring issues, identify trends, and propose preventive measures and process improvements to enhance system stability and user experience. Strong SQL proficiency in query writing, database troubleshooting and performance optimization. Emphasized clear communication and thorough documentation to promote knowledge sharing and cross-team alignment.
Associate Trainee
Compass Enterprise
Present - Present
Gathered the Requirement and design document. Designed web application using ASP.NET MVC (Model-View Controller). Developed Model classes and created Sql procedures. Debugged the code and fixed the issues. Incident handling and fixed the user issues. Monitoring the Application and maintained as reliable.
Associate Trainee
Laserbeam Software
Oct 2019 - Mar 2021
Worked as Associate Trainee in Laserbeam Software from Oct 2019 to Mar 2021
Education
MCA - Narayana Engineering College
- 2019 · Afghanistan
Certifications
No certifications added yet
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Skills (25)
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