BIJETA RAJ

IT Specialist

Electronic City, Bangalore 8+ yrs exp 90 · Outstanding

About

Results-oriented IT Specialist with 5.8 years of experience in technology solutions. Proven expertise in problem-solving and enhancing customer experiences. Experienced in managing team performance and meeting project milestones. Proficient in generating tailored reports to support informed decision-making. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills & Expertise (21)

CCNA Advanced

7.3/10

Years Exp

ItIl Advanced

7.0/10

Years Exp

SDLC Advanced

7.0/10

Years Exp

STLC Advanced

7.0/10

Years Exp

Nagios Advanced

7.0/10

Years Exp

LINUX Intermediate

6.5/10

Years Exp

New Relic Intermediate

6.5/10

Years Exp

Jira Intermediate

6.5/10

Years Exp

Postman Intermediate

6.0/10

Years Exp

Data Analysis Intermediate

6.0/10

Years Exp

SLA Management Intermediate

6.0/10

Years Exp

Service Now Intermediate

6.0/10

Years Exp

C++ Intermediate

5.5/10

Years Exp

BMC Remedy Intermediate

5.5/10

Years Exp

Maximo Intermediate

5.0/10

Years Exp

CRM Intermediate

5.0/10

Years Exp

Any Desk Intermediate

5.0/10

Years Exp

Cacti Intermediate

4.5/10

Years Exp

BOMGAR Intermediate

4.0/10

Years Exp

NetCool Intermediate

4.0/10

Years Exp

Splunk

Work Experience

Associate Production Engineer

News Corp

Aug 2022 - Present

Employed agile model testing methodologies to optimize processes. Executed test cases based on detailed scenarios, ensuring thorough assessment of software quality. Implemented test design techniques such as equivalence class partitioning and boundary value analysis. Performed various testing types, including smoke, functional, regression, and end-to-end application tests. Conducted manual database testing to validate functionality and ensure data integrity. Analyzed requirements and gathered necessary data for effective test scenario identification. Acquired comprehensive knowledge of software development life cycle(SDLC) and software testing life cycle(STLC). Collaborated in daily stand-ups and weekly sprint planning sessions to align team efforts with project goals.

Associate- IT Operations

Coforge Limited

Mar 2021 - Aug 2022

Monitored various channels and prepared reports on system status to ensure operational transparency. Triaged alerts proficiently during alert monitoring to ensure prompt responses. Validated incidents per customer and management agreements, streamlining resolution processes. Coordinated efforts among support teams to resolve incidents, enhancing response time. Initiated bridge calls between on-call operations teams and support staff for effective communication. Performed daily health checks on network IPs, resolving front-end application errors and validating message formats. Managed upgrades and patches for Nagios/New Relic systems while proposing process improvements.

Technical Officer “C”

Electronic Corporation of India Limited

Feb 2019 - Oct 2020

Executed testing and analysis of electronic equipment, resolving functional defects to ensure reliable performance. Identified and rejected machines with physical damage or critical software failures; repaired as needed. Conducted daily health assessments of network IPs, utilizing SQL for job status monitoring. Coordinated problem resolution efforts across support teams to enhance incident management workflows. Validated incidents in alignment with client and management processes for effective response management. Addressed front-end application errors while ensuring compliance with message format standards. Tracked status of diverse channels and generated comprehensive reports to support informed decision-making.

NOC Associate Engineer

Randstad India Private Ltd

Feb 2018 - Feb 2019

Executed comprehensive alert monitoring for pan-India network management across 11 operational circles. Skilled in OSS alert management for Nokia and Ericsson technologies. Performed daily assessments of NMS/OSS link utilization to enhance operational efficiency. Recommended improvements to incident management processes based on performance analysis. Coordinated with vendors including Ericsson and Nokia to ensure site communication integrity. Compiled and submitted daily outage reports to stakeholders, enhancing visibility of network status.