About
Cyber Security professional with hands-on experience supporting Daimler through Infosys in a Security Operations environment. Experienced in ServiceNow ticket management, security incident triage, Microsoft Defender, Endpoint Protection Management (EPM), Data Security (FRP & AIP), Email Security, and Security Incident Tracking (SIT). Trained through Infosys Lex on SIEM, IAM, Network Security, Cryptography, Unix, Shell Scripting, Vulnerability Assessment and Penetration Testing. Proven ability to work in 24x7 rotational shifts, maintain SLA compliance, and deliver operational reporting for enterprise clients.
Skills & Expertise (22)
Work Experience
System Engineer (Cyber Security)
Infosys Ltd.
Nov 2024 - Present
Joined Infosys as System Engineer Trainee and successfully completed enterprise cyber security training before promotion to System Engineer. Provide L1 Cyber Security Operations support for Daimler using ServiceNow. Handle approximately 15–25 security tickets daily while ensuring SLA compliance and timely resolution. Manage incidents across EPM, Microsoft Defender, Data Security (FRP & AIP), Email Security, and SIT queues. Perform ticket triage, investigation, categorization, escalation, assignment, tracking, and closure. Collaborate with client stakeholders and resolver groups for incident resolution. Support endpoint security, email security, and enterprise security operations processes. Prepare weekly reports, trend analysis, dashboards, and management presentations. Work in a 24x7 rotational shift environment supporting global operations.
Education
B.Tech in Civil Engineering - Haldia Institute of Technology
- 2022 · Afghanistan
Certifications
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Skills (22)
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