Binayon Mathos
MIS Analyst
About
Detail-oriented MIS Analyst with over 5 years of experience in data accuracy, governance, and reporting automation. Proven ability to architect ETL pipelines, migrate data to cloud warehouses like Snowflake, and develop over 20 BI dashboards using SQL and Amazon QuickSight, reducing manual effort by 90%. Expertise in data validation, reconciliation, and implementing automated workflows to enhance operational efficiency and support data-driven decision-making.
Skills & Expertise (37)
Work Experience
MIS Analyst
Opendoor
Nov 2022 - Aug 2026
Governed end-to-end data accuracy, structure, and data governance for the Market Operations Employee Database, the single system of record for workforce data, encompassing validation, reconciliation, and access governance across teams. Architected and deployed automated ETL pipelines that migrated fragmented Google Sheets reporting into a centralized Snowflake/SQL data warehouse, eliminating manual ingestion workflows and establishing a scalable foundation for Al-ready analytics. Reduced manual reporting effort by 90% through the development of auto-refreshing dashboards and scheduled reporting workflows using SQL and Amazon QuickSight, integrating automated threshold alerting. Developed and scaled over 20 interactive BI dashboards and self-service MIS trackers for SLA monitoring, productivity benchmarking, and cross-functional leadership decision-making. Constructed and maintained advanced Excel and Google Sheets-based reporting utilizing Pivot Tables, VLOOKUP/HLOOKUP, SUMIFS, conditional formatting, and data modeling to support ad-hoc analysis and management reporting. Executed regular audits and checks on workforce data to ensure accuracy and consistency, identifying and rectifying errors across performance scorecards that benchmarked productivity, quality, and efficiency metrics across teams. Built a Slack-Google Sheets issue claim workflow that empowers stakeholders to raise issues directly in Slack, with agents claiming and resolving tickets in real-time, automatically logging the claimer, claim date, and resolution date to provide visibility into agent throughput, average handle time (AHT), and first-claim response time. Designed an intelligent workflow automation that captures incoming vendor Work Order (WO) messages and routes them in real time into Zendesk as private notes on the relevant ticket, eliminating manual WO portal checks and enabling agents to respond without delay.
Senior Representative
Concentrix
Jul 2020 - Apr 2022
Assisted customers by troubleshooting device issues using a range of diagnostic methods, achieving a 95% customer satisfaction (CSAT) score and arranging in-store visits when required. Provided service options based on the customer's country or region and determined appropriate next steps through in-depth device diagnostics. Supported customers with inquiries regarding subscriptions, purchases, payment methods, and refunds to ensure timely issue resolution. Addressed concerns related to unauthorized or unrecognized purchases and facilitated the resolution of billing and account-related issues. Scheduled callback appointments with relevant teams to ensure prompt follow-up and effective handling of customer concerns.
Process Executive(Acting Team Lead)
Datasigns Technologies Pvt Ltd
Nov 2018 - Mar 2020
Owned and maintained daily MIS reports and trackers in Google Sheets-covering awareness, bounce, and no-repayment instrument-calling data-as a key input for management's daily and weekly reviews. Performed data validation and reconciliation between payment records and the delinquency file, correcting discrepancies to reduce the payment error percentage and improve overall report reliability. Executed regular data-accuracy checks across loan status, EMI presentation, and NACH status records, verifying payment proofs against lender data before updating the system of record to maintain MIS trackers consistent across systems. Consolidated EMI, clearance, and NACH status data from multiple sources into unified periodic MIS reports, supporting ad-hoc reporting requests from management for reviews and audits. Led and trained team members on MIS reporting and tracking procedures, resolved data and query issues, closed internally raised Zendesk tickets, granted system access, and maintained documentation of MIS processes to ensure consistent reporting standards.
Customer Representative Officer
Expertcallers Solutions Pvt. Ltd
Dec 2017 - Jun 2018
Engaged in real-time online chats with customers, providing expert guidance on automobile services, trade-in options, and new vehicle purchases. Collected and qualified leads from customer interactions, ensuring accurate information was communicated to clients for direct follow-up and business transactions. Tracked and managed customer leads, ensuring efficient handover to clients and supporting smooth business operations.
Customer Service Associate
Intelenet Global Services Pvt. Ltd
Aug 2016 - Dec 2017
Managed high-volume inbound customer calls daily, achieving a 100% first-contact resolution rate for complex transaction issues. Guided customers through online banking registration, beneficiary addition, payment processing, and other net banking-related queries. Delivered prompt and accurate customer support across banking service inquiries while maintaining a strong focus on issue resolution and service quality.
Education
Bachelor of Technology (B.Tech) – Electronics & Communication Engineering - JNTU-A
2008 - 2012 · Afghanistan
Certifications
No certifications added yet
Interested in this developer?
Profile Score Breakdown
Profile Overview
Skills (37)
Click a skill to find developers with the same skill
