About
Senior QA Engineer with 6.8 years of experience in Banking and BFSI, specializing in Core Banking Systems including TCS BaNCS, NBL, CBS, LOS and LMS across Islamic and Conventional Banking. Delivered 30+ Core Banking projects and resolved 100+ production incidents within SLA across KSA, UAE and US banking environments, combining hands-on functional, regression, integration, SIT/UAT and SQL-based data validation with team leadership and mentoring. Currently leading QA activities and driving release readiness for a UAE banking client.
Skills & Expertise (30)
Work Experience
Senior Product Engineer
Tata Consultancy Services
Sep 2025 - Present
Stepped up from hands-on testing into team leadership, directing 2–3 QA engineers and owning end-to-end QA delivery — planning, execution, defect management and release readiness — across NBL, CBS and LOS. Validated Customer, Deposit and LOS workflows across Islamic and Conventional Banking scenarios with zero critical defect leakage; extended coverage into Selenium WebDriver with Java automation for select regression scenarios. Adopted ChatGPT, Copilot and Claude to speed up test scenario generation and edge-case identification, cutting test design time while building working knowledge of AI/model-backed feature testing and validating non-deterministic outputs against business requirements.
Production Support Engineer / L1.5 QA Support
Tata Consultancy Services
Nov 2024 - Jul 2025
Verified 50+ backend SQL data fixes and led incident verification across Teller, Loans, Sweep, Escrow, CIF and Deposit modules, providing EOD batch support and post-deployment sanity validation with zero missed SLA. Drove L1.5 incident management with full traceability in ServiceNow/Azure DevOps, coordinating defect triage, RCA and CRs directly with US stakeholders to keep resolution times within SLA.
Onsite QA Lead / Product Analyst
Tata Consultancy Services
Sep 2023 - Oct 2024
Led an offshore QA team of 5–6 members onsite in Jeddah, KSA, owning test case preparation, demos, defect logging and release sign-off for Deposit and CIF modules through end-to-end functional, regression, sanity and impact testing. Resolved production incidents for LOS, Deposit and CBS modules within SLA during Go-Live, working directly with stakeholders to analyze requirements and Change Requests under release pressure.
Software Test Engineer
Tata Consultancy Services
Dec 2019 - Aug 2023
Tested CIF, CASA, cheque processing, payments and end-to-end LOS workflows (Auto, Personal and Residential Finance) across multiple Core Banking releases, covering Functional, Regression, Integration Testing and UAT. Built the SQL-based data validation and GL verification foundation that later supported production support work, while managing defect lifecycle and requirement traceability through RTM across multiple Change Requests — the base from which the role grew into onsite leadership and, eventually, team management.
Education
B.Sc. Information Technology - University of Mumbai
- 2019 · Afghanistan
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Skills (30)
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