Kristina Paula Baltazar

Data Analyst

Legazpi City, Philippines 4+ yrs exp 94 · Outstanding

About

Detail-oriented Service Engineer with experience in systematic troubleshooting, CAPA, and documentation, seeking to leverage data analysis and reporting skills in a Junior Data Analyst role at Bizoforce Inc. Proven ability to meticulously document technical findings and support root cause analysis, transferable to organizing and interpreting data for informed business decisions. Eager to apply SQL, Excel, and reporting expertise to contribute to analytics and operational insights for Bizoforce Inc.

Skills & Expertise (15)

Excel Intermediate

6.5/10

Years Exp

Detail Orientation Intermediate

6.0/10

Years Exp

Data Analysis Intermediate

6.0/10

Years Exp

Reporting Intermediate

6.0/10

Years Exp

Manual Testing Intermediate

5.0/10

Years Exp

Jira Intermediate

5.0/10

Years Exp

QA Documentation Intermediate

5.0/10

Years Exp

GitHub Intermediate

5.0/10

Years Exp

Postman Intermediate

5.0/10

Years Exp

API Testing Intermediate

5.0/10

Years Exp

MySql Intermediate

5.0/10

Years Exp

MySQL WorkBench Intermediate

5.0/10

Years Exp

CAPA Intermediate

5.0/10

Years Exp

Root Cause Analysis Intermediate

5.0/10

Years Exp

AppSheet Beginner

4.0/10

Years Exp

Work Experience

Service Engineer

Biotecnica Diagnostics Inc.

Jul 2022 - Present

Investigated reported medical and laboratory equipment faults, identified root causes, executed corrective actions, and verified operational status through functional checks prior to client return. Documented technical findings, corrective actions, recurring issues, and verification results meticulously in service reports and quality-related records. Facilitated CAPA (Corrective and Preventive Action) related activities by providing detailed documentation of recurring problems and supporting root cause analysis. Developed Standard Operating Procedures (SOPs), technical procedures, and work instructions for equipment operation and service activities. Executed installations, preventive maintenance, calibrations, inspections, repairs, and quality control checks for medical and laboratory equipment. Managed customer-reported issues, coordinating service follow-ups to ensure timely and complete resolution. Applied systematic troubleshooting, testing, and verification methodologies to confirm equipment performance against operational requirements.