About
Detail-oriented Test Analyst with 4+ years of experience in contact center testing and IVR call path analysis. Experienced in data analysis, performance benchmarking, stuck testing, and system testing. Skilled in identifying system issues and improving operational performance using analytical and testing methodologies.
Skills & Expertise (15)
Work Experience
Test Analyst
Klearcom Pvt. Ltd.
Jul 2022 - Present
Analyze customer call paths to ensure smooth contact center operations. Perform IVR call path testing to identify system failures. Conduct regression testing and load testing to evaluate system performance. Monitor call flow in real time using testing tools. Benchmark platform performance and identify improvement areas. Generate reports and communicate findings to the technical team. Work on AI based contact center testing platform to detect network and IVR issues.
Software Programmer / SQL Developer
Data Wealth Technology
Jul 2019 - Jun 2020
Developed and maintained SQL queries and database scripts. Assisted in software testing and debugging. Supported QA team in issue identification and bug tracking. Worked with development team for system improvements.
Education
M.Sc. (IT) - Mehsana, Gujarat
- 2019 · Afghanistan
Certifications
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Skills (15)
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