About
Seeking to leverage my expertise in data analysis and predictive modeling to contribute to the success of a forward-thinking organization.
Skills & Expertise (16)
Work Experience
Senior Associate
Amazon
Oct 2016 - Jul 2022
Solved real-life technical challenges by working closely with cross-functional teams, learning from senior leadership, and applying data-driven solutions to improve customer experiences. Conducted data analysis on customer feedback and technical support metrics, uncovering key insights to enhance service delivery and contribute to strategic business improvements. Gained exposure to the data lifecycle by tracking and analyzing customer service trends, offering actionable recommendations to improve technical support processes and overall customer satisfaction.
Senior Executive
VOIS
Jun 2023 - Feb 2024
Accurately assessed customer data to identify patterns, anomalies, and common issues, improving problem-solving techniques and ensuring quick resolutions for complex technical problems. Created comprehensive documentation for recurring customer issues and best practices, contributing to knowledge sharing and improved team efficiency. Leveraged Google Workspace tools (e.g., Sheets) and basic programming techniques to organize, manage, and analyze support data, identifying opportunities to streamline operations.
Micro Internship
INNOMATICS LABS
Aug 2024 - Sep 2024
Exploratory Data Analysis, Flask Backend Development, AWS EC2 Development
Education
BCA - Rajiv Gandhi Institute Of Management And Technology
- 2016 · Afghanistan
Higher Secondary Education (HSC) - Kendriya Vidyalaya AFS
- 2013 · Afghanistan
Certifications
Google Data Analytics
Coursera · 2024
SAS Machine Learning
Coursera · 2024
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Citizen
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Open to Relocation
