About
Experienced salesforce tester with 4+ years’ experience and proficient in Salesforce CRM administration, testing, and optimization. Expertise in customizing Salesforce objects, workflows, reports, and dashboards to enhance business efficiency. Adapt at data integrity, automation, and Agile methodologies to deliver scalable solutions.
Skills & Expertise (25)
Work Experience
Salesforce Tester
SEFE Energy
Mar 2024 - Dec 2024
Managed testing for a Salesforce-based energy management system, improving billing accuracy by 40% and reducing processing errors. Created and executed 200+ test cases covering billing, energy tracking, and regulatory compliance. Conducted functional, system, and regression testing, increasing system reliability by 35%. Led User Acceptance Testing (UAT), collecting and implementing feedback from 50+ business users. Reported 80+ critical defects in ADO, ensuring 95% resolution rate before system go-live.
Software Engineer
Capgemini
Jun 2022 - Jan 2024
Performed regular activities like monitoring daily activity to avoid upcoming concerns. Addressed and resolved tickets related to salesforce configuration and customizations. Executed troubleshooting procedures and delivered ongoing support for users in salesforce environment. Updated mass data insertion and deleting data in Production according to business requirements. Coordinated and implemented release activities, including prod validation, manual steps and guaranteeing the smooth deployment of code to production for timely project delivery. Partnered with business analysts to understand requirements and provided scalable solutions in alignment with business technology strategy and architecture.
Senior Software Engineer
Capgemini
Feb 2024 - Present
Conducted over 150 end-to-end, functional, integration, and regression test cases for MIAW platforms, ensuring seamless Salesforce integration. Improved testing efficiency by 30% by implementing automated scripts for repetitive test cases. Validated chat functionalities, omni-channel support, and automated workflows, improving platform efficiency and reducing errors by 25%. Performed cross-device UI/UX testing across 10+ device types, ensuring consistent user experience. Collaborated with development teams using Jira, logging defects and ensuring 98% issue resolution before production releases. Ensured 99.9% data accuracy and system stability post-deployment through structured test Plans.
Education
Bachelor Of Technology in Electrical Engineering - Rise Krishna Sai Prakasam Group of Institutions
2017 - 2021 · Afghanistan
Certifications
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Skills (25)
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