Chaitanya Gopidhinne
Software Developer
About
Software Engineering Fresher with a strong foundation in Core Java, Object-Oriented Programming, SQL, MySQL, and REST APIs. Experienced in applying software development concepts through projects involving Generative AI, IBM Cloud, ServiceNow ITSM, workflow automation, and API integration. Seeking an entry-level Java/Software Developer role to apply problem-solving skills and build expertise in backend development using Spring Boot.
Skills & Expertise (18)
Work Experience
Project Developer
ServiceNow
Dec 2025 - Apr 2026
Worked on ServiceNow System Administration concepts with focus on IT Service Management (ITSM), incident management, service requests, SLA tracking, and workflow automation. Configured and managed incident-management workflows covering ticket creation, categorization, priority assignment, assignment groups, status tracking, and resolution processes. Worked with ServiceNow administration features to support structured ticket lifecycle management and improve IT service workflows. Applied SLA concepts for monitoring ticket response and resolution timelines and understanding service-level compliance. Worked with workflow automation concepts to streamline repetitive IT service processes and improve operational efficiency. Participated in testing, debugging, workflow validation, and troubleshooting of configured ITSM processes. Gained practical understanding of ServiceNow administration, ITSM processes, incident lifecycle management, and service workflow configuration.
Team Lead
IBM Cloud
Apr 2025 - Jul 2025
Led a 4-member team in developing a Generative AI-based Smart SDLC platform designed to support software development workflows including requirement analysis, code assistance, testing, and deployment activities. Designed modular backend components and REST APIs using FastAPI to support communication between application services and AI-powered workflow modules. Worked on requirement-processing workflows and structured API interactions to improve the organization and automation of software development activities. Developed an interactive Streamlit dashboard for user interaction, workflow execution, and monitoring of application activities. Integrated application components through REST APIs and maintained source-code version control using Git and GitHub. Participated in requirement analysis, debugging, testing, code reviews, and Agile-based development activities as part of a collaborative engineering team. Deployed and worked with cloud-based application components using IBM Cloud, focusing on modularity, maintainability, and reliable application workflows.
Education
B.Tech in Computer Science and Engineering - Annamacharya Institute of Technology And Sciences
2022 - 2026 · Afghanistan
Intermediate (XII) - Sri Chaitanya Junior College
2020 - 2022 · Afghanistan
SSC - Gurukul Vidya Peeth EM High School
- 2020 · Afghanistan
Certifications
ServiceNow Administration
SmartBridge Educational Pvt. Ltd. · 2026
Generative AI with IBM Cloud
SmartBridge Educational Pvt. Ltd. · 2025
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Citizen
Relocation
Open to Relocation
Skills (18)
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