About
3.6 Years of experience in IT industry out of 3 years of Experience in Salesforce Configuration, Customization and Support experience with Salesforce platform. Creating salesforce security model of access control and data visibility using user roles, profiles, permissions, public groups, queues, OWD, sharing rules etc. Experience in working with Standard Objects as well as Custom Objects. Knowledge on Sales cloud, Service Cloud, Experience Cloud. Creating Custom Apps, Custom fields, Applying Sharing Rules, Handling Page Layouts, Search Layouts, and Related List and defining Field Dependencies, custom buttons, Validation Rules, approval processes. Worked closely with client together requirements and design custom reports and dashboards for data analysis and business insights. Conducted user training sessions on new features and functionalities within Salesforce. Worked on synchronous & asynchronous process, Apex classes, Triggers, Test classes, SOQL, SOSL and knowledge on LWC. Experience in working with Debug Apex Scripts using Debug Logs and System Log Console to catch Exceptions. Expertise in maintaining the functional areas of Data Management, Campaigns, Leads, Forecasting Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards and Reports. Strong knowledge of SFDC standard data structures and familiarity with Force.com Explorer, Data loader and Import Wizard. Provided day-to-day support for end-users regarding Salesforce usage questions or issues. Assisted in data migration projects by performing data cleansing activities and ensuring data integrity. Participated in the testing phase for new feature releases or system updates before deployment. Developed documentation such as user guides and process manuals for internal reference. Used different data tools - Apex Data Loader, Import Wizard, SFDC Data Export, and Mass Delete. Worked on projects like merging of two different Orgs, etc. Exposure to all phases of SDLC which includes Design, Requirement Analysis, Coding, and Implementation. Handled end to end release activities including the change set creation, deployment, pre and post deployment activities, relevant communications etc. A team player with good communication skills, ability to learn and deliver on time.
Skills & Expertise (18)
Work Experience
Salesforce Admin/Developer
Infinitronix
Jan 2024 - Present
Being a Salesforce Administrator/Developer, involved in all configuration changes, customization changes, Data managements activities etc. Administered all aspects of the Salesforce platform, including user management, security settings, data maintenance, and customization. Implemented custom objects, fields, workflows, Process Builders, Flow Builder validation rules, page layouts to meet business requirements. Created reports and dashboards for sales teams to track performance metrics and provide actionable insights. As part of my role, I connected with the client to gather the requirements and provide support for any issues they faced. Additionally, I conducted demos for the client whenever required, showcasing the functionality of implemented in the project. Participated in production deployments & Release engineering activities. Issue Fix in all sandbox environments & production support. Worked on Data loader for importing huge data to salesforce. Created cases with salesforce support team and had a one-to-one interaction for the quicker resolution of issues.
Salesforce Admin/Developer
Infinitronix
Jan 2023 - Nov 2023
Responsible for performing administrative functions in Salesforce CRM like creation and modification of pick lists and lookup fields. Created Custom Objects and fields for transactional and contractual information. Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic. Created workflow rules and defined related tasks, email alerts, and field updates. Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation, and formula fields to the custom objects. Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages. Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic. Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes. Created various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization. Used field level security along with page layouts to manage access to certain fields. Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people. Used Data loader to load the records on to the force.com platform. Experienced in Unit Testing, for the customizations and developments done during the project. Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications. Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization. Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups. Implemented web-based case management automation - Web-to-Case and Email-to-Case (on Case Object) to track and solve customer's issues. Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
Education
Bachelor of Technology - Sri Krishnadevaraya University
- · Afghanistan
Certifications
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Skills (18)
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