About
Seeking an entry-level opportunity in Talent Acquisition / HR Operations where I can use my experience in client communication, follow-up management, documentation accuracy, Excel reporting and process coordination to support candidate tracking, interview scheduling, resume screening support and stakeholder communication. Currently pursuing a Master's in Psychology, supporting my interest in people-focused roles, communication and human behavior.
Skills & Expertise (35)
Work Experience
Technical Support Executive / Operations Associate
Teleperformance - LinkedIn Process
May 2025 - Apr 2026
Managed 80-100 daily cases while maintaining SLA compliance, process accuracy and timely resolution. Reviewed, verified and categorized information with strong attention to detail and quality standards. Handled customer queries through email, ensuring professional communication and accurate responses. Identified missing, incorrect or inconsistent information and resolved issues using internal workflow tools. Maintained process records, updates and reports for tracking, quality and operational visibility. Coordinated with internal teams to resolve blockers and ensure smooth workflow completion. Followed process guidelines consistently while maintaining ownership, accuracy and timely delivery.
Process Associate
Genpact - National Australia Bank Process
Dec 2023 - Nov 2024
Reviewed and verified large volumes of customer and financial records to ensure accuracy, completeness and compliance. Conducted due diligence checks using ASIC, AFCA and VEDA regulatory guidelines. Identified gaps, discrepancies and missing information through structured review and validation processes. Supported onboarding-related workflows through information verification, record updates and documentation checks. Maintained accurate records for audit readiness, reporting and process compliance. Collaborated with cross-functional teams to resolve process-related issues within timelines. Strengthened skills in documentation accuracy, follow-up management and quality-focused operations.
Key Account Manager / B2B Client Support Associate
Iksula Services Pvt. Ltd.
Aug 2022 - Dec 2023
Handled international B2B clients through voice process, calls, emails and regular follow-ups. Supported B2B sales and client relationship management by resolving queries and coordinating client requirements. Managed product and account-related information to improve listing accuracy, visibility and business performance. Coordinated with internal teams to resolve account, catalog and process-related issues within timelines. Prepared reports and insights to support client engagement, account performance and operational efficiency. Trained 3+ team members on client handling, workflow management and quality standards.
Education
Master's in Psychology
- 2028 · Afghanistan
Bachelor of Arts - Kanoria PG Mahavidyalaya
- 2022 · Afghanistan
Certifications
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Skills (35)
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