About
Strategic Global Software Administrator and License Specialist at Lam Research orchestrating a high-complexity ecosystem of 100+ Enterprise Softwares. Advanced practitioner in ServiceNow SAM Pro architecture, Microsoft Intune (UEM), and Global Adobe Administration. Specialized in Endpoint Engineering and Vulnerability Remediation using MS Defender, utilizing deep-level Registry Forensics to identify and eliminate 'ghost' software, ensuring a secure, compliant, and cost-optimized global estate.
Skills & Expertise (28)
Work Experience
Technical Support Engineer
Tech Mind IT Solution
Oct 2024 - Mar 2025
Provided Level 1 support for Microsoft Dynamics 365 CRM and ERP, assisting users with basic functionality, data entry issues, and navigation. Handled incident and service request management using tools like Zendesk and ServiceNow, ensuring accurate ticket logging, prioritization, and timely resolution. Monitored system performance and assisted with application troubleshooting, escalating unresolved issues to L2/L3 support as necessary. Utilized Microsoft Office tools (Excel, Outlook, Word) for report generation, documentation, and internal communication. Performed basic SQL queries for issue analysis and data validation. Supported clients in cloud-based environments with foundational knowledge of Microsoft Azure, including user access and service monitoring. Ensured high customer satisfaction through effective communication and follow-up on support issues.
Global Software Administrator and License Specialist
Lam Research
Jun 2025 - Present
Serve as the technical and financial administrator for the global software estate, managing the end-to-end lifecycle of over 100+ Enterprise software. Leverage MS Defender telemetry to identify security gaps and lead cross-functional remediation activities using Technical Package Engineering to deploy critical patches. Execute deep-level Registry Path Analysis to locate and remediate hidden or 'ghost' software that evades standard discovery, ensuring 100 percent environmental integrity. Architect and manage the Microsoft Intune / Company Portal environment to streamline global software installations and version control. Design automated license reconciliation and reclamation workflows in ServiceNow SAM Pro, transforming raw asset data into actionable Business Intelligence.
Education
MCA - Bangalore University
2022 - 2024 · Afghanistan
BCA - Bangalore University
2018 - 2021 · Afghanistan
Certifications
Cyber Security Analyst Job Simulation
Tata Group · 2025
Introduction to Packet Tracer
CISCO · 2023
Android App Development (Merit Award)
IIT Hyderabad · 2019
