Charumathi rajendran
QA Engineer
About
QA Engineer with 4.8 years of experience in manual and automation testing, specializing in customer-facing applications, airline digital platforms, and mobile application testing. Experienced in testing airline bookings including flight search, reservations, ticketing, payments, passenger servicing, partner airline testing and ancillary services. Strong knowledge of Passenger Service Systems (PSS), Amadeus Altea, DCS, airline e-commerce, GDS, Excess baggage handling and production validation activities. Hands-on experience in functional, integration, regression, UAT, and end-to-end testing. Exposure to iOS application testing, device cloud platforms, Selenium automation, defect management, and production monitoring.
Skills & Expertise (18)
Work Experience
QA Analyst
SearchNScore Solutions
Aug 2025 - Present
Performed functional testing of customer-facing e-commerce applications in mobile, desktop and ios devices. Collaborated with US clients to clarify requirements and created tickets in JIRA. Performed functional, regression, integration, and end-to-end testing for Shopify storefront and admin features. Used Shopify admin, browserStack, chrome dev tools for testing and validated product management and inventory updates. Verified payment gateway integrations and ensured accurate order creation, refunds, cancellations, and email notifications. Monitored production after deployments and live customer journey using clarity to ensure website stability, verified critical business flows, tracked production issues, and coordinated with the development team for timely resolution. Logged, tracked, and retested defects using JIRA while collaborating with developers and business stakeholders. Designed and executed 300+ test cases and executed them and ensured timely delivery. Actively participated in daily stand-ups, weekly defect review calls and scrum meetings.
System Engineer - Test Analyst
Tata Consultancy Services
Dec 2021 - Jul 2025
Gained deep experience in PSS (Inventory, Reservation, DCS, GDS & E-Commerce). Tested domestic and international flight booking flows, reservation scenarios and partner-airline integrations. Performed sanity testing, smoke testing, Integration, regression and UAT testing. Created functional test cases for Codeshare & IET scenarios with partner airlines and tested them. Performed Agent pay, handled excess baggage, tested new fares and documented them. Tested Domestic and International booking flows in e-commerce website in both mobile and desktop. And worked in partner airline integration. Tested refund, cancellation seat selection (including upgrade and downgrade), and ancillary services. Performed end-to-end system testing; reported bugs via JILE in Amadeus environment. Led offshore QA team while coordinating directly with client teams(12+ clients); handled defect tracking and streamlined test delivery in Amadeus systems by validating production environment after the release. Led client weekly report call and internal scrum call.
Assistant System Engineer
Tata Consultancy Services
Dec 2021 - Jul 2025
Performed end-to-end manual and automation testing of an iOS mobile application used in airline environment. Executed 500+ test cases and maintained comprehensive regression test suites. Performed mobile device and compatibility testing using Perfecto device cloud. Developed and executed regression test suites and maintained test cases. Used Perfecto for device cloud testing. Reported and tracked defects using JIRA; and collaborated with dev team. Supported release validation for a critical airline application.
Education
B.Sc Chemistry - PSGR Krishnammal college for women
2018 - 2021 · Afghanistan
Certifications
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Skills (18)
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