About
Quality Assurance Engineer with 4+ years of hands-on experience in Manual, API, Database, and Mobile Application Testing, and 8+ years of overall IT experience including QA and technical support roles. Strong expertise in test strategy design, defect identification, and ensuring high-quality software releases. Experienced in application support and system operations, working closely with development and product teams in Agile environments. Additionally, brings 7 years of experience as a Computer Science Lecturer at a degree college, mentoring and training students in software engineering and testing fundamentals. Proficient in JIRA, Postman, SQL, and Agile methodologies.
Skills & Expertise (35)
Work Experience
Associate Consultant
Atos IT Solutions
Nov 2016 - Jul 2021
Developed L2/L3 support for SCCM software distribution, patch management, and client installations across Windows 7/10. Created software packages and collections for automated deployments through Software Center. Managed monthly patching cycles and generated reports using SCCM and SQL Server. Analyzed log files and resolved client installation issues using standard troubleshooting steps. Supported ITIL processes (incidents/changes) through ServiceNow ticket management.
QA Engineer
Target Corporate Services Pvt Ltd
May 2023 - Present
Led quality assurance for Digital Loan Factory (fintech platform) and Back Market (e-commerce web application), managing full testing lifecycle from development through production with manual, API, database, and mobile testing expertise. Validated REST APIs using Postman, verifying request/response payloads, JSON schemas, status codes, and business logic across microservice-based architecture. Created and ran SQL queries for backend testing, ensuring data moves correctly between systems, transactions complete properly, and migrations succeed without issues. Performed cross-browser testing across Chrome, Firefox, Safari, Edge and mobile testing on Android and iOS platforms to ensure consistent user experience. Developed detailed test cases and scenarios from user stories and acceptance criteria, maintained traceability matrix, ensuring comprehensive requirement coverage. Managed and tracked 150+ defects in JIRA, collaborating with developers for root cause analysis, achieving 95% first-time fix rate.
Lecturer in Computer Science
Sri Shirdi Sairam Degree & P.G College
Jul 2009 - Oct 2016
Presented undergraduate and postgraduate courses in Computer Science, aligned with university curriculum and academic standards. Taught core subjects including Programming Fundamentals, Data Structures, Database Management Systems, and Software Engineering. Designed lesson plans, lab sessions, assignments, and examinations for theory and practical courses. Mentored students on academic projects, improving problem-solving and technical fundamentals. Evaluated student performance through exams, assignments, and practical assessments. Participated in departmental activities, curriculum planning, and academic coordination.
Senior Specialist - QA Testing
HCL Technologies
Jan 2023 - Apr 2023
Executed end-to-end testing for The Souled Store e-commerce platform, resolving 35+ defects across 5 sprints with 0 production issues. Verified APIs and backend systems were functioning correctly, ensuring data consistency and reliability throughout application workflows. Conducted database testing using SQL, validating transactions and data movements across systems to identify and prevent inconsistencies. Collaborated with cross-functional teams to improve test coverage and reduce post-release defects by analysing past defect trends. Assisted in test environment setup and configuration, ensuring proper staging of API and database testing before release.
QA Consultant
ALP Consulting Ltd (for Bristlecone)
Aug 2021 - Jun 2022
Provided quality assurance services for AGCO Machinery Inventory Management System (agricultural equipment tracking platform), conducting manual testing, API testing, database validation across multiple applications. Performed functional and regression testing on web and mobile application versions, identifying and documenting bugs before production release. Validated API endpoints and verified backend data using SQL queries, ensuring core application functionality was sound and data integrity maintained. Collaborated with development teams to identify, document, and resolve critical defects impacting user experience and system performance. Managed and tracked defects using JIRA and Azure DevOps, ensuring timely resolution and smooth Agile delivery. Prepared and maintained test data sets for backend validation, improving database testing accuracy.
Education
MCA in Master of Computer Applications - Periyar University
- 2009 · Afghanistan
Certifications
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Skills (35)
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