About
Data Analyst | Power BI Developer with 4+ years of experience delivering end-to-end BI solutions from data integration to executive dashboards. Strong expertise in Power BI, DAX, SQL, data modeling, KPI and SLA reporting, and performance optimization. Experienced in building Azure Data Factory pipelines and consolidating multi-source data into Snowflake with secure and optimized reporting frameworks. Skilled in translating business requirements into scalable analytics solutions. Committed to delivering data-driven insights that improve operational efficiency and business impact.
Skills & Expertise (25)
Work Experience
Data Analyst
Robert Walters
Jun 2024 - Dec 2025
Developed interactive Power BI dashboards incorporating drill-through, bookmarks, KPI cards, and dynamic filtering. Created complex DAX measures for revenue tracking, placements, pipeline analysis, and consultant performance metrics. Implemented Row-Level Security (RLS) using Microsoft Entra ID groups and user email-based dynamic security for secure and role-based data access. Published, managed, and monitored reports in Power BI Service, including workspace administration and access control. Configured and monitored scheduled data refreshes, ensuring uninterrupted BI reporting and resolving refresh failures proactively. Resolved production issues swiftly by providing workarounds to clients and the support team. Worked in a live connection data model architecture, developing standardized Power BI templates reused across multiple clients with customized business logic while maintaining a common core model. Improved reporting turnaround time by 30% by optimizing data models and refresh mechanisms. Led the migration of ETL workflows from Trifacta (Alteryx) to Azure Data Factory, automating daily data pipelines for 32 client systems, significantly reducing manual intervention and achieving up to 42% annual cost optimization. Standardized dashboard development using reusable templates, reducing development time for new clients. Diagnosed and resolved complex data quality, pipeline execution, and refresh performance issues, strengthening report reliability and maintaining zero SLA breaches.
Associate Analyst
Tech Mahindra
Apr 2021 - Jun 2024
Designed and developed interactive Power BI dashboards using Import and DirectQuery modes, supporting Yearly, Quarterly, Monthly, and Daily business reporting. Built data models and implemented advanced features such as Drill-down, Drill-through, Bookmarks, Time Intelligence, and multiple visualization types. Integrated data from multiple sources and managed Power BI Gateway to ensure secure and timely dataset refresh. Published reports in Power BI Service and presented insights to stakeholders with proper documentation and data mapping. Developed customer support analytics dashboards to track inbound call volumes, emails, and chat interactions across service channels. Designed data models to analyze response time, resolution time, SLA adherence, and ticket status performance metrics. Created DAX measures to calculate Average Handling Time (AHT), First Response Time (FRT), Ticket Resolution Time (TAT), and SLA compliance percentages. Built interactive dashboards with daily, weekly, and monthly performance views to monitor support team productivity and service quality. Implemented role-based Row-Level Security (RLS) to provide region-wise and team-level performance visibility while maintaining data confidentiality.
Education
Bachelor of Sciences in Electronics - Pragathi Degree College
- 2021 · Afghanistan
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