About
Results-driven Programmer Analyst at Cognizant Technology Solutions with 18 Months of experience in L1/L2 application support, ITSM-based enterprise incident management, and 6 months of full-stack .NET development gained during Cognizant internship. Supported UAS — a 7-module C# ASP.NET enterprise application serving 500+ users across Ukraine. Maintained zero SLA breaches across 12 months, resolving 20+ weekly ServiceNow incidents with 95% SLA compliance. Skilled in C#, Python, SQL-based root-cause analysis, Active Directory, batch job monitoring, defect tracking, and Agile/Scrum SDLC. Microsoft Azure certified (AZ-900).
Skills & Expertise (34)
Work Experience
Programmer Analyst — L1/L2 Application Support
Cognizant Technology Solutions
Jun 2025 - Present
Supported UAS — a 7-module C# ASP.NET enterprise application (User, HR, Telephony, Expenses, Equipment, Training, Bonus) serving 500+ users across Ukraine for Takeda BOTT operations. Maintained zero SLA breaches over 12 months, resolving 20+ weekly ServiceNow tickets (P1–P3) with 95%+ SLA compliance; reduced average resolution time by 25% through root-cause analysis and knowledge-based documentation. Monitored 3 critical batch jobs (AD Sync, Bonus Data Sync, Directory Sync) daily via SQL queries on sysjobhistory; proactively identified overnight failures and escalated to senior stakeholders before business impact. Engineered SQL diagnostic queries on SSMS to investigate 15+ recurring data integrity issues — reducing investigation time by 30% and coordinating fixes with operators using query-based evidence. Managed Active Directory access provisioning: verified approvals, assigned RBAC roles (Viewer, Operator, Administrator), and processed employee lifecycle changes from Active to Inactive. Followed ITIL-aligned escalation workflows, authored incident reports with error logs and resolution steps, and maintained clear stakeholder communication throughout the incident lifecycle.
Education
B.tech - Shri Vishnu Engineering College for Women
2021 - 2025 · Afghanistan
Intermediate - Tirumala Junior College
2019 - 2021 · Afghanistan
Certifications
Microsoft Azure Fundamentals (AZ-900)
· 2026
Generative AI — Cognizant
Cognizant · 2026
Agile Fundamentals — Udemy
Udemy · 2026
Prompt Engineering
· 2025
.NET Framework — Udemy
Udemy · 2025
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Skills (34)
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