About
Data Analyst with near 4 years of experience in data modeling, reporting, and visualization across contact center operations (BPO) and business research. Holding a Master’s in Data Science and a Bachelor’s in Statistics, I specialize in transforming complex data into actionable insights using tools like Excel, SQL, Power BI, and Python. Proven ability to collaborate with cross-functional teams and senior stakeholders, streamline reporting processes, and support strategic decisions through deep-dive analysis and dashboard development. Adept at managing multiple priorities, mapping processes, and driving measurable improvements in data quality and performance.
Skills & Expertise (31)
Work Experience
Data Analyst(Business Intelligence Analyst)
Telus Digital
Sep 2025 - Present
Gather, analyze, and interpret data to generate actionable insights and support data-driven decision-making across multiple accounts. Design and develop interactive dashboards and reports using Looker Studio and Microsoft Power BI to track KPIs, operational metrics, and agent performance. Prepare daily, weekly, monthly, quarterly, and yearly performance reports for clients to monitor business performance and operational efficiency. Perform LOB-wise (Line of Business), hierarchy-wise, and operational performance analysis to identify trends, patterns, and areas for improvement in business processes and agent productivity. Implement automation solutions using Google Sheets to streamline reporting processes, reduce manual effort, and improve efficiency. Build and maintain automated reporting workflows and dashboards to provide real-time insights to stakeholders. Respond to data-related queries from clients and internal teams by providing analytical insights and actionable recommendations. Maintain standardized reporting frameworks across accounts to support consistent performance tracking and strategic decision-making. Enable business teams to monitor performance, identify opportunities, and improve operational efficiency through data visualization and analytics.
Data Science Intern
Insight Management Solution
Jul 2023 - Aug 2023
Developed a web-based CIF system using Python with a frontend built using HTML and CSS, applied machine learning for data preprocessing, and performed sales analysis using Microsoft Excel to improve data accuracy, reporting efficiency, and business insights.
Business Research Intern
Avalon Global Research
Jan 2024 - Mar 2024
Conducted primary and secondary market research across 500+ businesses through outbound calls and data analysis, identifying cargo vehicle usage trends and market opportunities; developed insights and interactive dashboards using Microsoft Power BI to support strategic decisions for Bajaj Auto.
Talent Data & Reporting Analyst
TalentRupt
Feb 2021 - Mar 2023
Managed end-to-end recruitment analytics and reporting, streamlining the hiring process and enhancing decision-making through data-driven insights. Developed and maintained custom dashboards and reports using Power BI and Excel, improving recruitment performance tracking and increasing hiring efficiency by 20%. Conducted data audits and analysis on candidate pipelines, hiring funnels, and sourcing effectiveness to identify bottlenecks and improve candidate quality by 30%. Created and managed datasets on interview logistics, hiring trends, and time-to-fill metrics, ensuring data integrity and enabling real-time reporting for leadership. Collaborated with stakeholders across four global time zones to gather requirements, deliver insights, and present key hiring KPIs that improved stakeholder satisfaction by 15%. Automated recurring reports and dashboards, resulting in a 25% improvement in data accessibility and a 20% reduction in reporting errors. Utilized Power BI visualizations to support strategic decisions in workforce planning, talent forecasting, and recruitment strategy alignment.
Data Analyst II
Etech Global Services
Apr 2024 - Sep 2025
Leverage AI-driven speech recognition tools to process and analyze over 2 lakhs of contact center data, extracting actionable insights through sentiment analysis, topic modeling, forecasting and trend identification, resulting in a 15% improvement in customer satisfaction metrics. Generate actionable insights by identifying trends and patterns, and developing 5+ dynamic dashboards and reports weekly for strategic decision-making. Capture, clean, and structure high-volume contact center data (including AHT and volume metrics) for use in time series. Utilize advanced data visualization tools (Power BI, Excel) to present insights, driving a 30% improvement in business performance by aligning data-driven strategies with key outcomes. Make recommendations and define data strategies the solve critical business problems. Collaborate with cross-functional teams to define technical requirements, optimize data workflows, and maintain high data quality and consistency across analytics platforms.
Education
Master of Data Science - Christ University, Lavasa, Pune
2022 - 2024 · Afghanistan
Bachelor of Science - Statistics - St. Xavier’s College, Ahmedabad, Gujarat
2019 - 2022 · Afghanistan
