Chryso Beryel
IoT Application Developer — Data Analyst — Technical Support Specialist
About
Engineering graduate (B.Tech EEE) with hands-on troubleshooting experience across home appliances, embedded hardware, and IoT systems, gained through internships and a published IEEE research project. Skilled in structured problem diagnosis, clear customer communication, and Python-based automation. Seeking a Customer Support / Technical Support role where analytical troubleshooting and steady customer communication drive faster issue resolution.
Skills & Expertise (58)
Work Experience
Data Analytics Virtual Experience Program
Deloitte Australia (Forage)
Sep 2026 - Present
Completed a Deloitte Australia job simulation focused on data analytics and forensic technology workflows. Analyzed operational telemetry datasets and identified key business insights using Microsoft Excel. Created interactive Tableau dashboards to visualize factory downtime and operational performance metrics. Applied data classification techniques to evaluate equality metrics and support data-driven business decisions. Utilized data visualization and analytical methods to solve real-world business problems and derive actionable conclusions.
Intern
Venus Home Appliances
Present - Present
Diagnosed and resolved electrical and mechanical faults across a range of home appliances, applying structured, step-by-step troubleshooting to restore functionality. Consulted directly with customers and service staff to clarify reported issues and explain repair solutions in clear, non-technical terms, strengthening customer-facing communication skills directly transferable to technical support.
Trainee
Maria Engineering Works
Present - Present
Supported technical operations and customer-facing service requests, gaining practical exposure to equipment servicing, diagnostics, and issue resolution. Coordinated with team members to track outstanding issues and follow up through to closure, reinforcing accountability in a service environment.
Information Technology Fundamentals Program
IBM SkillsBuild
Present - Present
Completed IBM SkillsBuild's Information Technology Fundamentals program, covering computer basics, networking, hardware, and software concepts. Learned structured IT troubleshooting methodologies and applied them through guided practice simulations. Built a working understanding of computer security principles and common threat-prevention practices. Practiced supporting a customer through a simulated remote-connection troubleshooting tool. Gained awareness of IT career pathways and the core skills required across technical support and IT operations roles.
Cybersecurity Analyst Job Simulation
Tata Consultancy Services (Forage)
Present - Present
Completed a TCS Cybersecurity Consulting job simulation focused on Identity and Access Management (IAM) for a simulated enterprise client. Studied IAM fundamentals and assessed an organization's readiness for IAM implementation. Evaluated IAM strategy requirements and analyzed process gaps to strengthen digital access security. Designed a tailored IAM solution architecture to address identified security needs. Developed a platform integration and project plan for deploying the IAM solution, applying problem-solving and communication skills.
Education
B.Tech, Electrical and Electronics Engineering - Kalasalingam Academy of Research and Education
2022 - 2026 · Afghanistan
Certifications
Wadhwani Ignite India
WF Global · 2025
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Skills (58)
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