Ck Bhardwaj
MIS Executive | Data Analyst
About
Detail-oriented MIS Executive with 2 years 10 months of experience in MIS reporting, data analysis, business performance monitoring, reporting automation, and process improvement using SQL and Excel, along with 1 year 1 month of experience in international customer support. Skilled in SQL, Excel, Power BI, DAX, and Python with hands-on experience in dashboard development, KPI reporting, data visualization, and transforming business data into actionable insights through real-world analytics projects. Working knowledge of Business Analysis concepts, Agile Scrum, Jira, and Confluence.
Skills & Expertise (21)
Work Experience
MIS Executive
Elite Marque
May 2023 - Mar 2026
Analyzed business and operational data using SQL and Excel to generate actionable insights and support data-driven decision-making. Automated daily, weekly, and monthly MIS reports, improving KPI tracking and reporting efficiency. Developed interactive Excel dashboards using Pivot Tables, Charts, and advanced formulas, reducing manual reporting effort by 6+ hours per week. Performed data validation, reconciliation, and reporting standardization to improve data accuracy and consistency. Collaborated with cross-functional teams to identify business trends and deliver analytical reports supporting operational performance.
Customer Support Executive
Concentrix Corporation
Dec 2021 - Jan 2023
Managed international customer queries through email and chat while consistently meeting SLA and quality targets. Coordinated with internal teams to ensure timely issue resolution and maintain a high level of customer satisfaction.
Education
Bachelor of Commerce (B.Com) - Delhi University
2017 - 2020 · Afghanistan
Certifications
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Skills (21)
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