About
Senior IT Service Delivery & Operations Leader with 19 years of experience delivering projects across Banking & Financial Services (BFSI), Healthcare, Broadcasting, Aviation, FMCG, and Technology sectors. Proven expertise in IT Service Management, Commvault maintenance, Infrastructure & Application Monitoring, Professional Services, and Automation-led transformation. Skilled at managing large-scale operations, ensuring compliance, and driving measurable improvements in service availability, incident reduction, and client satisfaction.
Skills & Expertise (34)
Work Experience
Business Program Manager (Banking Client)
Tier 1 – IT Company
Sep 2021 - Dec 2021
Managed 24x7 global operations across applications, data centers, NOC, SOC, batch ops, cloud and end-user services. Supported enterprise platforms with application monitoring and infrastructure support. Conducted disaster recovery drills and BCP simulations with 100% compliance. Delivered operational dashboards and KPIs to senior stakeholders for governance. Improved SLA compliance, reducing disputes by 90%. Was part of technology leadership team – Commvault, Rubrik, Zerto, etc. Led Automation and Infra projects. Successfully led teams of 150+ professionals across infrastructure, middleware, applications, and cloud.
Senior Manager – Service Delivery / Business Program Manager
Tier 1 – IT Company
Jun 2015 - Aug 2021
Managed 24x7 global operations across applications, data centers, NOC, SOC, batch ops, cloud and end-user services. Supported enterprise platforms with application monitoring and infrastructure support. Conducted disaster recovery drills and BCP simulations with 100% compliance. Delivered operational dashboards and KPIs to senior stakeholders for governance. Improved SLA compliance, reducing disputes by 90%. Was part of technology leadership team – Commvault, Rubrik, Zerto, etc. Led Automation and Infra projects. Successfully led teams of 150+ professionals across infrastructure, middleware, applications, and cloud.
Product Specialist‐Commvault/ Support Engineer/ Oracle DBA Roles
IT Service & Product Companies
Jan 2006 - Jan 2015
Built expertise in Windows, Unix, Storage, Backup, Databases, App & Infra monitoring and infrastructure support across varied industries. Supported till consultant/Business Architect level.
Senior Manager – Service Delivery Manager
Tier1 – Bank
Dec 2021 - Aug 2025
Delivered end-to-end IT service operations for Tier-1 banking platforms, achieving 99.9%+ service availability. Reduced recurring incidents by 25% through structured Problem Management and automation. Led a team of 35 covering application ops & SRE.
Education
Master of Computer Science - India
2008 - 2010 · India
Certifications
Agile Product Owner
ICP · 2025
Agile Product Owner
Commvault Solution Architect
Commvault · 2021
Commvault Solution Architect
ITIL Expert
Axelos · 2021
ITIL Expert
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Availability Details
Visa Status
Citizen
Relocation
Not Open to Relocation
