About
Software Engineer with experience in technical support, operational excellence, and systems reliability. Expert in troubleshooting and debugging complex technical systems within large-scale enterprise environments.
Skills & Expertise (15)
Work Experience
Software Engineer
DXC Technology
Mar 2025 - Present
Directed technical support for the JM Family project, specializing in Mainframe systems and Stonebranch. Managed high-priority enterprise incidents and performed root-cause analysis to ensure 99.9% availability. Utilized software engineering principles to automate workloads and reduce system downtime. Collaborated with cross-functional teams using ITIL frameworks to streamline support workflows.
Selling Partner Support
Amazon Development Centre India
Mar 2024 - Mar 2025
Delivered technical support to Amazon selling partners, resolving operational bottlenecks. Navigated internal Amazon systems to provide resolutions and improve partner satisfaction.
Education
B.Tech in Computer Science and Engineering - Pace Institute of Technology and Science
- 2017 · Afghanistan
Intermediate (MPC) - MSR Junior College
- · Afghanistan
SSC - St. Anns English Medium High School
- · Afghanistan
Certifications
No certifications added yet
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Skills (15)
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