About
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Skills & Expertise (8)
Work Experience
Manager
ACM
Jan 2024 - Jan 2026
Managed 40 agents across Solar, DME, Cardio, and CGM campaigns. Trained and coached agents on script delivery, tone, objection handling, and Vicidial dialer use to improve performance. Monitored daily activity, prepared performance reports and payroll, and ensured high operational standards.
Appointment Setter
Call Center Doctors – Safeguard Impact Windows & Doors
Jan 2018 - Jan 2024
Conducted high-volume outbound calls, averaging 3 booked appointments per day and generating 60–80 qualified appointments per month with a ~70% sit rate. Educated homeowners on solar programs, government incentives, and roofing solutions, using objection handling and persuasive communication to generate interest. Qualified prospects, verified details, and scheduled appointments for Zoom consultations and in-home inspections, consistently creating opportunities that converted into closed deals.
Education
Electrical, Electronics and Communications Engineering - Thebes Academy
- Present · Afghanistan
Certifications
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Skills (8)
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