About
Data and operations professional with 4+ years of experience across AI/LLM operations, quality assurance, customer operations, process management and stakeholder coordination. Experience leading AI evaluation and annotation workflows, maintaining quality standards, developing SOPs and improving operational processes. Currently transitioning into data analytics with hands-on experience in Excel, SQL, Python/pandas and data visualization, supported by project-based learning. Targeting Data Analyst, Operations Analyst, Data Operations, Reporting Analyst and Business Analyst roles.
Skills & Expertise (45)
Work Experience
AI Content Analyst → Team Lead
Turing
Jul 2024 - Nov 2025
Managed day-to-day allocation, workflow coordination, quality review and issue resolution across concurrent AI/ML projects for clients like - Google Gemini, Meta, Amazon, and OpenAI. Served as POD Lead overseeing a cross-functional annotation team of 25+ specialists. Conducted multi-level quality audits across annotation batches for training pipelines - consistently achieving and maintaining accuracy above 95% and exceeded client's 90% quality SLA benchmark. Instituted targeted feedback loops and calibration sessions that reduced inter-annotator disagreement by 25%, significantly decreasing downstream QA rework. Authored 5+ comprehensive SOPs and process guidelines, standardizing recurring workflows and reducing onboarding ramp-up time for new analysts by 35%. Identified recurring quality issues and workflow bottlenecks and communicated findings to project stakeholders. Coordinated with cross-functional stakeholders on requirements, escalations, quality trends and operational priorities. Isolated recurring quality bottlenecks using root cause analysis, presenting data-driven insights to stakeholders to optimize project turnaround times.
Relationship Manager
CenturyPly
Mar 2024 - Jul 2024
Managed a portfolio of clients and maintained structured records of client interactions, requirements and follow-ups. Used client activity and engagement information to identify opportunities for re-engagement and account development. Maintained documentation and coordinated across internal stakeholders to resolve operational and customer requirements. Applied structured communication and issue-resolution practices to manage multiple accounts simultaneously.
AI Data Analyst & Technical Writer
Self-Employed
Aug 2023 - Mar 2024
Produced structured technical and informational content requiring research, data interpretation and adherence to detailed guidelines. Completed AI data annotation and evaluation tasks involving classification, quality assessment and adherence to annotation criteria. Reviewed outputs for factual accuracy, consistency and guideline compliance. Managed independent assignments, deadlines and revisions across multiple projects.
SPS Associate
Amazon
Nov 2021 - Aug 2023
Resolved high-volume merchant issues under tight service timelines, consistently maintaining a 96% customer satisfaction (CSAT) score against a 90% team baseline. Investigated complex seller account compliance anomalies, performing data-driven root-cause analysis to decrease recurring ticket volumes by 20%. Maintained accurate case documentation and communicated resolutions clearly to stakeholders. Worked with structured operational processes, service metrics and escalation procedures in a high-volume environment. Optimised multi-case operational workflows to manage concurrent escalations, exceeding daily productivity and velocity targets by 25% while maintaining 100% compliance.
Education
Bachelor of Arts — English Honours (Literature) - University of Calcutta
- · Afghanistan
Certifications
IBM Excel for Data Analysis
Coursera / IBM · 2026
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Citizen
Relocation
Open to Relocation
Skills (45)
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