Skills & Expertise (13)
Work Experience
Associate Data Analyst
Tech Mahindra
12-2023 - 05-2025
Analyzed 50,000+ support tickets using SQL and Python to identify trends and enhance issue-resolution planning. Automated data cleaning workflows using Pandas, reducing manual work by 60% and increasing data accuracy. Developed Power BI dashboards that enhanced visibility of CSAT, SLA performance, and ticket load for leadership teams. Designed DAX-based KPIs and measures that optimized reporting accuracy and reduced analysis time by 40%. Minimized client escalations by 22% through early-risk identification and consistent monitoring.
Junior RM Executive
NOBROKER
08-2022 - 11-2023
Boosted listing engagement by analyzing performance metrics and optimizing property visibility on NoBroker's platform. Resolved customer queries and enhanced service efficiency, reducing response delays by 30%. Maintained 100% accuracy in property data by ensuring clean and structured CRM records. Reinforced client satisfaction through consistent follow-ups and personalized support.
High School Teacher
Saraswati Sishu Mandir
01-2019 - 05-2022
Elevated academic tracking accuracy by organizing over 300 student records and performance data using Excel. Facilitated stronger learning outcomes for over 80 students through structured lessons in Computer Applications, Mathematics, and History. Streamlined daily school operations by maintaining error-free documentation, improving information retrieval time by 25%.
Education
Master of Computer Application (MCA)
2016 - 2018 · India
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