About
Have 6.5+ years of IT experience quality assurance testing and extensive Software Development Life Cycle (SDLC), Methodologies and test processes. Result Oriented, Proactive Professional with 6.5+ years of hands on experience in IT as Test/Quality Analyst; Experience in Functional(Manual/Black-Box) Testing, Working Experience with MS-Office Suite (MS-WORD, MS-EXCEL, MS-VISIO and Power Point). Good in connecting dots and come up with testing strategies for Web based and Client server Applications on Windows. Intelligent enough to blend the domain knowledge with various kinds of manual testing including front end and backend testing, analysis of the business requirements for Web Based Application. Good in Manual Testing and experienced in Analyzing, executing and reviewing new and old Test Plans, Test Cases. Experience in executing tests, documenting and reviewing test results and analyzing bugs. Experience in various QA testing methodologies including test case/scenario development, test set execution and defect tracking. Proficient in the use of Test Execution, Defect Tracking and Test Evaluation. Experience in problem solving and tracking defect reports using Defect tracking tool like Quality Center. Experience in Requirement Traceability Matrix based on the requirements. Developed Test Cases using Use Case Document. Capable of effectively coordinating with team members to produce effectively and have a good learning curve and adapt.
Skills & Expertise (8)
Work Experience
Business Development Manager
HDFC Life Insurance Pvt Ltd
Oct 2025 - Dec 2025
Achieve sales targets for life insurance products. Generate new business through leads, referrals, and networking. Promote insurance plans (term, ULIP, savings, pension). Build and maintain long-term relationships with clients. Provide after-sales service and policy-related support. Handle customer queries and resolve issues. Prepare daily/weekly/monthly sales reports. Track performance metrics and pipeline status. Update CRM systems with customer data.
Test Engineer
R Systems International Limited
Jun 2022 - Oct 2025
Worked on projects for clients like Rethink BH, Purolator Carrier, and HG Pay-USA. Responsibilities included testing strategies for web-based and client-server applications, executing tests, documenting and reviewing test results, and analyzing bugs.
Skilled Worker
Artificial Limbs Manufacturing Corporation of India
Dec 2020 - Feb 2022
Check products for defects, alignment, and finish. Maintain job cards, production records, and work logs. Update daily work status and reports. Follow workshop safety guidelines and use PPE. Ensure compliance with technical standards and specifications.
Executive Public Relations Officer
Atlas Tour Travels Pvt Ltd
Sep 2018 - Jan 2019
Log requests in the helpdesk system (calls, emails, or software). Operate Computer-Aided Facility Management (CAFM) tools. Log, assign, and close tickets in CAFM/Helpdesk software. Track KPIs like response time, resolution time, backlog.
Helpdesk Executive
CBRE South Asia Pvt Ltd
Apr 2016 - Nov 2016
Log requests in the helpdesk system (calls, emails, or software). Operate Computer-Aided Facility Management (CAFM) tools. Log, assign, and close tickets in CAFM/Helpdesk software. Track KPIs like response time, resolution time, backlog.
Helpdesk Executive
ISS Facility Services India Pvt Ltd
Jan 2015 - Nov 2015
Log requests in the helpdesk system (calls, emails, or software). Operate Computer-Aided Facility Management (CAFM) tools. Log, assign, and close tickets in CAFM/Helpdesk software. Track KPIs like response time, resolution time, backlog.
Helpdesk Executive
Kelly Services India Pvt Ltd
Apr 2014 - Nov 2014
Log requests in the helpdesk system (calls, emails, or software). Operate Computer-Aided Facility Management (CAFM) tools. Log, assign, and close tickets in CAFM/Helpdesk software. Track KPIs like response time, resolution time, backlog.
Education
MBA (IT) - Mahatma Gandhi University
- 2014 · Afghanistan
BBA (IT) - Sikkim Manipal University
- 2012 · Afghanistan
Certifications
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Skills (8)
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