About
Dynamic IT professional with 3+ years of experience in infrastructure services, Identity & Access Management (IAM), and System Administrator. Proficient in Microsoft Entra ID (Azure AD), Microsoft 365, VDI/VPN configuration, and IT support operations. Adept at managing complex IT environments, troubleshooting software and network issues, and optimizing operational efficiency. Experienced with ServiceNow for incident and request management in USA-based client processes. Additionally skilled in Oracle data integration (ETL tool), Sql, Plsql, and JIRA.
Skills & Expertise (24)
Work Experience
IT Administrator
Wipro Pvt. Ltd.
Oct 2025 - Present
Managed MFA and Windows Server environments, enhancing security protocols and reducing unauthorized access attempts by 90%. Administered Microsoft Entra ID and Microsoft 365 identity governance, ensuring secure enterprise access for over 400 users per month with 100% compliance. Configured and monitored VDI and VPN infrastructure, minimizing connectivity incidents by 30% for distributed remote teams. Assisted Virtual Desktop Infrastructure (VDI) and VPNs for secure remote access across distributed teams. Handled client incidents and service requests via ServiceNow for a USA-based process. Set up Multifactor Authentication (MFA), laptop restoration, and Windows Server environments. Supported Microsoft Cloud Services including Azure and Office 365 administration. Provided hands-on macOS/MacBook support including configuration, troubleshooting, and maintenance. Applied strong networking fundamentals including Wi-Fi diagnostics, firewall concepts, DNS, and IP addressing to resolve connectivity issues. Diagnosed and resolved complex user issues efficiently, ensuring minimal business disruption. Collaborated cross-functionally with strong communication skills; capable of working independently across multiple concurrent tasks.
Analyst III - Infrastructure Services (IT Admin)
DXC Technologies
Nov 2023 - Jun 2024
Delivered end-to-end IT support operations by successfully managing hardware/software deployments, user profile configuration, account provisioning, and enterprise access management. Successfully configured and supported Virtual Desktop Infrastructure (VDI) and VPN solutions, enabling secure and seamless remote access for employees across distributed environments. Achieved efficient device recovery and restoration by performing laptop reimaging, data recovery, and comprehensive IT asset lifecycle management with minimal operational downtime. Improved system reliability by diagnosing and resolving network bottlenecks, connectivity issues, and infrastructure-related challenges to maintain uninterrupted business operations. Effectively managed incidents, service requests, and technical escalations through ServiceNow within a USA-based support process, while coordinating issue tracking and collaboration using Jira and Confluence. Contributed to infrastructure monitoring and operational support projects, assisting technical operations teams in enhancing system performance and service availability. Demonstrated strong analytical, troubleshooting, and problem-solving capabilities while handling multiple high-priority issues in fast-paced enterprise IT environments. Recognized for delivering user-focused technical support for more than 2000+ Users, improving operational efficiency, and ensuring high-quality service delivery aligned with SLA standards.
Oracle Data Integration (ODI) Developer & Support
Arrow Electronics India Pvt Ltd
Oct 2022 - Oct 2023
Developed and maintained ETL pipelines using Oracle Data Integrator (ODI) for seamless data integration. Administered Microsoft Entra ID (Azure AD) including users, groups, devices, roles, and Hybrid Identity using Azure AD Connect and Cloud Sync. Implemented and supported SSO, Seamless SSO, MFA, and passwordless authentication. Configured Conditional Access Policies for secure, compliant access control. Managed Azure AD application integrations including App Proxy, B2B, B2C, and Device Registration. Troubleshot authentication failures, sync issues, token errors, and account lockouts. Handled client tickets via ServiceNow; well-versed in ADFS, SAML, OAuth 2.0, and OpenID Connect protocols.
Education
Master of Computer Applications (MCA) - SRM University
- · Afghanistan
Bachelor of Computer Applications (BCA) - BMS College for Women
- · Afghanistan
Certifications
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Citizen
Relocation
Open to Relocation
Skills (24)
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